Hotel Operations Manager

About Welnez

Welnez Hygiene is a premium wellness retreat launching in Kozhikode. We're a 60,000 sq ft facility on 4 acres with 52 luxury rooms and 2 specialty dining outlets, offering comprehensive wellness programs. Our positioning combines clinical wellness excellence with luxury hospitality standards.

Your Role

As Operations Manager, you lead all hospitality operations across Front Office, Housekeeping, Food & Beverage, and Maintenance departments. You oversee 140+ staff, drive guest satisfaction and operational excellence, manage departmental budgets, and ensure premium service standards across the property. This is a pre-opening opportunity to build operations from the ground up at a boutique wellness resort.

Key Responsibilities

• Lead hotel operations across Front Office, Housekeeping, F&B Service & Production, and Maintenance departments with full operational responsibility for a 52-room property with 2 F&B outlets
• Drive occupancy growth, revenue optimization, and guest satisfaction scores while controlling operational costs and maintaining service standards
• Recruit, train, and develop department heads and supervisory teams for Front Office Manager, Housekeeping Manager, F&B Manager, and Chief Engineer positions
• Establish and monitor Standard Operating Procedures for check-in/check-out, housekeeping standards, restaurant service, maintenance schedules, and guest service protocols
• Oversee pre-opening preparations including staff recruitment, training programs, vendor onboarding, systems implementation, and operational readiness for launch
• Manage guest experience and service recovery, handle escalations, monitor online reviews and guest feedback, and implement continuous improvement initiatives
• Coordinate with Wellness Division to ensure seamless integration of hospitality services with wellness programs while maintaining luxury hotel service standards
• Monitor departmental performance through daily operations reports, weekly reviews with department heads, monthly financial analysis, and quarterly strategic planning with CEO

Requirements

Must Have:

• Bachelor's degree in Hotel Management, Hospitality Management, or related field
• 8-12 years of progressive hotel operations experience with minimum 5 years in senior management roles (Operations Manager, Resident Manager, Assistant General Manager, or General Manager)
• Proven track record opening or managing boutique hotels, luxury resorts, wellness retreats, or premium hospitality properties (50-100 rooms)
• Strong background across all hotel departments: Front Office operations, Housekeeping management, F&B service and production, property maintenance
• Demonstrated success managing multi-department teams (100+ staff), achieving occupancy targets, driving revenue growth, and maintaining high guest satisfaction scores
• Proficiency in hotel management systems (PMS software), booking engines, revenue management tools, and Microsoft Office
• Fluency in English and Malayalam (spoken and written) required for guest interaction and team management
• Willingness to relocate to Kozhikode and commit to 6-day work weeks with flexible hours during pre-opening and ramp-up phases

Preferred:

• Bachelor's degree in Hotel Management (BHM) from reputed hotel management institutes
• Experience in wellness hospitality, spa resorts, health resorts, or premium leisure properties
• Background in pre-opening hotel projects, launch teams, or property turnarounds
• Knowledge of Kerala hospitality market, local guest preferences, and regional tourism dynamics
• Proficiency in additional languages beyond Malayalam and English (Hindi, Tamil, Kannada, or international languages) for diverse guest demographics
• Track record achieving industry awards, guest satisfaction scores above 4.5/5, or occupancy rates above market average

What Makes This Role Exceptional

You're building something unique from the ground up. Unlike traditional hotels or pure wellness facilities, Welnez combines luxury hospitality infrastructure with comprehensive wellness programming, requiring you to innovate at the intersection of hotel operations and wellness delivery. You'll report directly to the CEO, have full operational autonomy, and shape the guest experience, team culture, and service standards for a premium wellness brand with national ambitions. This pre-opening opportunity lets you recruit your own department heads, establish operational systems, and create a hospitality legacy in Kerala's emerging wellness tourism sector.

Compensation & Benefits

• Accommodation: Provided on-site or housing allowance

Work Environment

• Pre-opening phase requiring hands-on presence during property setup, staff training, vendor coordination, and systems implementation
• Six-day work week with flexible scheduling during peak seasons, special events, and ramp-up period
• On-call availability for guest emergencies, operational issues, and staff concerns
• Physical property walkthroughs daily across all departments, outdoor areas, and guest facilities
• Collaborative work with Wellness Division (doctors, therapists) to integrate hospitality and wellness services

How to Apply

Please send your resume to hr@welnezhygiene.com with the subject line "Operations Manager Application – [Your Name]".

Welnez Hygiene Wellness Retreat is an equal opportunity employer.

Job Type: Full-time

Pay: ₹60,000.00 - ₹75,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person