Hotel Duty Manager (Hiring For Ireland)

Night Duty Manager

About the Role

Night Duty Manager

Key Responsibilities

• Serve as the primary point of contact for all guest inquiries and issues during the night.
• Ensure check-in/check-out processes are efficient and guest satisfaction is maintained.
• Handle guest complaints promptly, professionally, and effectively.
• Maintain a welcoming environment in all guest-facing areas.
• Oversee Front Office, Housekeeping, Security, and other operational departments at night.
• Ensure smooth handover between evening and morning shifts.
• Monitor hotel occupancy, room allocation, and VIP arrivals.
• Verify night audit reports, billing, and daily revenue reconciliation with the Night Auditor.
• Assist with room inspections and ensure property cleanliness and readiness.
• Monitor hotel premises, guest areas, and staff activities to ensure safety and compliance.
• Respond to emergencies, fire alarms, medical situations, or security incidents.
• Maintain proper incident reports and ensure safety protocols are followed.
• Prepare nightly operation reports and handover notes for management.
• Ensure all operational checklists, logs, and SOPs are completed.
• Support staff scheduling and coordinate with department heads for next-day operations.

Qualifications

• 34+ years of experience in hotel operations, guest relations, or front office roles.
• Prior experience International Hotel brand or Luxury Hotel as a Supervisor or Duty Manager required
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to remain calm and proactive in high-pressure or emergency situations.
• Knowledge of hotel safety protocols and emergency procedures.