Hotel Duty Manager (Hiring For Ireland)

3 - 5 years

35 - 40 Lacs

south goa bengaluru mumbai (all areas)

Posted:12 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Night Duty Manager

About the Role

Night Duty Manager

Key Responsibilities

  • Serve as the primary point of contact for all guest inquiries and issues during the night.
  • Ensure check-in/check-out processes are efficient and guest satisfaction is maintained.
  • Handle guest complaints promptly, professionally, and effectively.
  • Maintain a welcoming environment in all guest-facing areas.
  • Oversee Front Office, Housekeeping, Security, and other operational departments at night.
  • Ensure smooth handover between evening and morning shifts.
  • Monitor hotel occupancy, room allocation, and VIP arrivals.
  • Verify night audit reports, billing, and daily revenue reconciliation with the Night Auditor.
  • Assist with room inspections and ensure property cleanliness and readiness.
  • Monitor hotel premises, guest areas, and staff activities to ensure safety and compliance.
  • Respond to emergencies, fire alarms, medical situations, or security incidents.
  • Maintain proper incident reports and ensure safety protocols are followed.
  • Prepare nightly operation reports and handover notes for management.
  • Ensure all operational checklists, logs, and SOPs are completed.
  • Support staff scheduling and coordinate with department heads for next-day operations.

Qualifications

  • 34+ years of experience in hotel operations, guest relations, or front office roles.
  • Prior experience International Hotel brand or Luxury Hotel as a Supervisor or Duty Manager required
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to remain calm and proactive in high-pressure or emergency situations.
  • Knowledge of hotel safety protocols and emergency procedures.

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