Hostess

Naukri Hospitality Jobs

0 - 3 years

3 - 5 Lacs

mumbai

Posted:22 hours ago| Platform:

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Skills Required

hotel operations communication skills hospitality customer service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Hostess to join our team at Accor Hotels. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch customer service.

Roles and Responsibility

Manage front desk operations, including handling guest inquiries and resolving issues professionally.
Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
Maintain high standards of hospitality, making guests feel welcome and valued.
Coordinate with other departments to ensure seamless service delivery.
Handle complaints or concerns in a calm and courteous manner.
Ensure the reception area is clean and tidy, creating a positive first impression.

Job Requirements

Excellent communication and interpersonal skills are essential.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong problem-solving skills with attention to detail are required.
A pleasant and friendly demeanor is necessary.
Basic knowledge of hotel operations and procedures is preferred.
Ability to maintain confidentiality and handle sensitive information with discretion.

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