Hospitality Manager

Hospitality Manager – Real Estate (Hospitality Background Preferred)

Location: Jaipur, Rajasthan
Department: Facilities Management / Operations
Reports To: General Manager / Head of Operations
Experience Required: 5–10 years (preferably in hotels)
Qualification: Graduate in Hotel Management; MBA preferred

Job Summary:

We are looking for a dynamic and experienced Hospitality Manager with a hospitality background to oversee day-to-day operations, housekeeping, maintenance, and service quality at our residential/commercial properties. The ideal candidate will have a service-oriented mindset, strong leadership skills, and a keen eye for detail to ensure smooth and luxurious experiences for residents and occupants.

Key Responsibilities: Facility Operations:

• Oversee all facility functions including housekeeping, building maintenance (electrical, plumbing, HVAC), security, landscaping, and waste management.
• Develop and implement standard operating procedures (SOPs) for property upkeep and service excellence.
• Monitor performance and ensure smooth operations across residential or commercial towers/complexes.

Housekeeping & Hospitality Standards:

• Supervise housekeeping staff and ensure high standards of cleanliness and hygiene, aligned with hospitality industry practices.
• Conduct regular audits and inspections to maintain a premium look and feel across all public and private areas.
• Train and guide housekeeping teams on customer service etiquette and grooming standards.

Maintenance & Technical Oversight:

• Coordinate preventive and corrective maintenance activities.
• Liaise with technical teams for electrical, mechanical, and civil repair works.
• Ensure AMC contracts are up to date and service levels are met.

Vendor & Staff Management:

• Manage outsourced vendors for housekeeping, security, landscaping, pest control, etc.
• Prepare duty rosters and ensure adequate staffing.
• Monitor attendance, productivity, and service standards of support staff.

Resident/Occupant Experience:

• Serve as the primary point of contact for resident complaints and service requests.
• Ensure prompt resolution and maintain a professional, courteous approach to all interactions.
• Conduct periodic surveys or feedback exercises to assess satisfaction levels.

Compliance & Reporting:

• Ensure compliance with safety, hygiene, fire safety, and statutory regulations.
• Prepare reports on maintenance logs, housekeeping audits, and operational KPIs.
• Maintain facility budgets and cost control across operational areas.

Key Skills & Competencies:

• Strong leadership and team management
• Service-oriented mindset with hospitality flair
• Good communication and interpersonal skills
• Knowledge of facility management software and ERP tools
• Familiarity with statutory compliance, HSE, and SOP implementation
• Attention to detail and problem-solving ability

Preferred Background:

• Hospitality industry experience (hotels, resorts, serviced apartments)
• Exposure to high-end residential societies, luxury real estate, or commercial spaces
• Prior experience managing large teams and multi-site facilities

Job Type: Full-time

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

• Health insurance

Work Location: In person