Hospitality Manager

Job Title: Hospitality Manager Department: Projects Reporting To Head Project Management Location : Lands and Lands Office Employment Type : Full-Time Role Purpose: To lead, design, and implement hospitality experiences across our projects. This individual will be responsible for crafting hospitality strategies, developing Standard Operating Procedures (SOPs), managing hospitality and support staff, and coordinating with consultants for the physical development and rollout of hospitality elements within our projects. Roles and Responsibilities Key Responsibilities: Strategy & Planning: Develop and implement hospitality strategies aligned with project goals and customer experience standards. Collaborate with the Project Management and Operations teams to integrate hospitality features from planning to execution. Analyse trends, client feedback, and project objectives to improve hospitality offerings. SOP Development & Execution: Create and update comprehensive SOPs for all hospitality-related services. Ensure compliance with health, safety, and hygiene standards. Standardize service delivery across all sites and projects. Team Leadership & Operations: Lead, train, and supervise hospitality and support staff. Drive performance, conduct periodic reviews, and encourage customer-centric culture. Manage workforce planning and shift allocations. Project Collaboration: Work closely with consultants, designers, and contractors during the development of hospitality infrastructure. Coordinate site visits, provide functional briefs, and ensure alignment between design and service requirements. Oversee the physical setup and readiness of hospitality amenities. Stakeholder Engagement: Act as a liaison between clients, internal stakeholders, and service teams. Regularly report project and team performance to leadership. Key Skills & Competencies: • Strong project and operations management skills Excellent communication and interpersonal skills Deep understanding of hospitality SOPs and customer service excellence Proficiency in planning tools and software Ability to multitask and manage external consultants High attention to detail and process orientation Educational Qualification & Experience: • Bachelors Degree in Hospitality Management, Business Administration, or related field Minimum 812 years of experience in hospitality operations, with at least 3 years in a leadership role Experience in hospitality design or working with real estate projects is a plus