Hospitality Manager

Key Responsibilities:

1. Guest Experience & Satisfaction

• Ensure guests are welcomed, assisted, and treated with professionalism.
• Handle complaints, special requests, and feedback gracefully.
• Maintain high standards of cleanliness, service, and ambiance.

2. Premium Guest Handling

• Handle and manage premium dignitaries' requirements during their club visits as per their schedule.
• Coordinate with internal departments to ensure all special arrangements, preferences, and protocols are met.
• Maintain high-level discretion, professionalism, and personalized service for VIP guests.

3. Staff Management

• Hire, train, and supervise hospitality staff (e.g., front desk, housekeeping, concierge).
• Schedule shifts and ensure staff coverage.
• Motivate and monitor team performance.

4. Facility & Operations Oversight

• Coordinate with departments like housekeeping, F&B (Food & Beverage), and maintenance.
• Monitor inventory, supplies, and cleanliness of the property.
• Ensure compliance with safety, health, and hygiene standards.

5. Event or Guest Program Management

• Plan and manage private events, banquets, or special promotions.
• Ensure proper setup, service, and breakdown for events.

Candidate must be open for flexible duty timing as per requirement.
Female Candidate required.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Provident Fund

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person