Job
Description
Key Responsibilities : 1. Guest Experience & Satisfaction Ensure guests are welcomed, assisted, and treated with professionalism. Handle complaints, special requests, and feedback gracefully. Maintain high standards of cleanliness, service, and ambiance. 2. Premium Guest Handling Handle and manage premium dignitaries' requirements during their club visits as per their schedule. Coordinate with internal departments to ensure all special arrangements, preferences, and protocols are met. Maintain high-level discretion, professionalism, and personalized service for VIP guests. 3. Staff Management Hire, train, and supervise hospitality staff (e.g., front desk, housekeeping, concierge). Schedule shifts and ensure staff coverage. Motivate and monitor team performance. 4. Facility & Operations Oversight Coordinate with departments like housekeeping, F&B (Food & Beverage), and maintenance. Monitor inventory, supplies, and cleanliness of the property. Ensure compliance with safety, health, and hygiene standards. 5. Event or Guest Program Management Plan and manage private events, banquets, or special promotions. Ensure proper setup, service, and breakdown for events. Candidate must be open for flexible duty timing as per requirement. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Paid sick time Provident Fund Schedule: Evening shift Weekend availability Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person
