Hospital Receptionist

Job Title: Hospital Receptionist

Department: Front Office
Reports To: Front Office Manager
Location: CURI Hospital Thuraipakkam OMR Chennai-96
Employment Type: Full-time
Shift Type: Rotational Shifts (Morning, Afternoon, Night)

Job Summary:

The Hospital Receptionist is the first point of contact for all patients and visitors. This role requires a courteous, calm, and professional individual to manage front desk operations, ensure a seamless patient registration process, and handle inquiries. The position involves working in rotational shifts to provide 24/7 front desk support in a hospital environment.

Key Responsibilities:

• Greet patients and visitors with professionalism and empathy.
• Perform patient registration and verify identification and insurance details.
• Schedule, confirm, or modify patient appointments as per availability.
• Answer incoming phone calls, transfer calls to the appropriate departments, and relay accurate messages.
• Collect consultation and procedure fees; generate and issue receipts.
• Coordinate with doctors, nurses, and administrative staff to support smooth operations.
• Ensure proper flow of information and assistance at the front desk during each shift.
• Maintain cleanliness and orderliness of the reception and waiting area.
• Handle basic inquiries regarding hospital facilities, visiting hours, billing procedures, etc.
• Follow all hospital policies, including those related to patient confidentiality and data protection.

Shift Timings (Rotational):

• Morning Shift: 7:00 AM – 4:00 PM
• Afternoon Shift: 10:00 PM – 7:00 PM
• Night Shift: 7:00 PM – 7:00 AM

(Rotational shift schedule will be provided monthly or as per hospital policy)

Qualifications:

• 1+ year experience in a hospital or clinical front desk role preferred.
• Familiarity with hospital management systems and patient record handling.
• Strong communication and interpersonal skills.
• Ability to work in a team and handle stressful situations professionally.
• Must be flexible with shift rotations, including weekends and public holidays.

Working Environment:

• Hospital front desk and patient service areas.
• Shift-based operations; night and holiday work as part of the rotation.
• Continuous interaction with patients, families, and hospital staff.

Job Types: Full-time, Permanent

Pay: From ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 08/07/2025