Holiday Consultant / Travel Executive

We are hiring on behalf of a Reputed IATA approved Travel Company in Nashik.

Role & responsibilities

1. Holiday Planning & Bookings

• Create customised holiday itineraries based on client preferences.
• Handle bookings for flights, hotels, sightseeing, transfers, and travel insurance.
• Assist clients with visa information and documentation requirements.
• Coordinate with suppliers, hotels, and travel partners for confirmations.
• Ensure all travel documents (tickets, vouchers, itineraries) are delivered accurately and on time.

2. Client Handling & Sales

• Communicate with clients to understand their travel needs.
• Suggest suitable holiday packages and provide clear pricing details.
• Respond promptly to customer queries related to itineraries, prices, or travel requirements.
• Manage changes, cancellations, and special requests professionally.
• Maintain strong customer relationships and focus on closing sales.

3. Coordination & Follow-up

• Work closely with internal teams and external partners to ensure smooth trip execution.
• Track each booking from enquiry to travel completion.
• Ensure customers receive timely updates and reminders.

4. Documentation & Reporting

• Maintain records of enquiries, bookings, payments, and communications.
• Prepare reports on leads, conversions, and sales performance.
• Ensure accuracy in documents and compliance with company processes.

5. Technology & Tools

• Use MS Office for itineraries, communication, and reporting.
• Work with booking engines, vendor portals, and CRM tools.

Required Skills & Qualifications:

• Minimum 2 years of experience in travel sales or holiday planning.
• Strong knowledge of domestic and international destinations.
• Good understanding of flights, tours, visa basics, and holiday components.
• Excellent communication skills in English (spoken and written).
• Ability to handle multiple enquiries and work under deadlines.
• Customer-focused attitude with strong problem-solving skills.
• Proficiency in MS Office.

Preferred Qualifications:

• Experience in leisure holiday sales (FIT/GIT).
• Familiarity with GDS (Amadeus/Sabre/Galileo) is an advantage.
• Knowledge of online B2B travel systems - TBO, Rezlive, Ottila, GRN, Etc
• Experience handling luxury or premium travel clients.