Holiday Consultant

Holiday Consultant – Job Description

Position Overview

A Holiday Consultant is responsible for helping clients plan, organize, and book personalized holiday packages. The role involves understanding customer preferences, recommending suitable destinations, crafting itineraries, managing bookings, and ensuring a seamless travel experience from start to finish. The consultant acts as the main point of contact for clients, providing expert advice, support, and exceptional customer service.

Key Responsibilities

1. Client Consultation & Planning

• Engage with clients to understand their travel needs, preferences, budget, and expectations.
• Provide expert advice on destinations, travel requirements, best travel times, and holiday options.
• Create customized holiday packages tailored to individual or group requirements.

2. Booking & Coordination

• Arrange and confirm flights, accommodation, transportation, tours, activities, and travel insurance.
• Coordinate with airlines, hotels, tour operators, and service providers to secure reservations.
• Ensure accuracy in all bookings and documentation.

3. Sales & Customer Service

• Recommend upgrades, add-ons, and relevant services to enhance the travel experience.
• Meet sales targets by promoting holiday packages, special deals, and seasonal offers.
• Maintain strong relationships with clients and provide prompt support for queries or concerns.

4. Travel Documentation

• Assist clients with visa applications, travel insurance, required documents, and travel guidelines.
• Stay updated on travel regulations, health requirements, and destination-specific rules.

5. Problem Resolution

• Handle booking changes, cancellations, and travel issues efficiently.
• Provide alternative solutions during unforeseen travel disruptions.

6. Administrative & Reporting

• Maintain accurate client records, booking files, and payment information.
• Prepare and provide invoices, itineraries, and confirmations.
• Report sales activities, performance metrics, and client feedback.

Skills & QualificationsEssential Skills

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Solid knowledge of travel destinations, airlines, and accommodation options
• Sales and negotiation abilities
• Attention to detail and strong organizational skills
• Ability to multitask and work under pressure
• Proficiency with booking systems (e.g., GDS systems like Amadeus, Sabre, or Galileo)

Preferred Qualifications

• Diploma or degree in Travel, Tourism, Hospitality, or a related field
• Previous experience as a travel/holiday consultant or within the tourism industry
• Certification in travel or tourism (e.g., IATA, ABTA)
• Multilingual ability is a plus

Key Attributes

• Passion for travel and destination knowledge
• Patient, empathetic, and customer-focused
• Problem-solving mindset
• Professional and friendly demeanor
• Adaptability in a fast-paced environment

Job Types: Full-time, Permanent

Pay: ₹150,000.00 - ₹400,000.00 per year

Benefits:

• Paid sick time

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person