Hk Supervisor

Position Summary

The Housekeeping Supervisor is responsible for supervising the daily operations of the housekeeping team to ensure the highest standards of cleanliness, hygiene, and guest satisfaction. This role ensures that guest rooms, public areas, and back-of-house spaces are maintained according to 5-star luxury hotel standards.

Key ResponsibilitiesOperational Excellence

• Supervise room attendants, public area attendants, and house porters to ensure efficient workflow.
• Conduct daily inspections of guest rooms, suites, corridors, and public areas to maintain luxury hotel cleanliness standards.
• Ensure all rooms are cleaned and released in accordance with hotel SOPs and Forbes/Leading Hotels of the World (LHW) standards (if applicable).
• Coordinate daily room assignments and task sheets.
• Verify that all amenities, linens, and supplies are replenished as per hotel standards.

Guest Experience

• Handle guest requests, preferences, and complaints promptly and professionally.
• Ensure special arrangements (honeymoon amenities, VIP setups, repeat guest preferences) are completed flawlessly.
• Maintain a courteous and helpful attitude when interacting with guests and colleagues.

Team Management & Training

• Train new team members and ensure consistent delivery of brand service standards.
• Monitor staff performance and provide constructive feedback.
• Assist in scheduling, attendance records, and managing workload during peak periods.
• Ensure grooming standards and employee behavior align with 5-star hotel policies.

Quality Assurance & Safety

• Implement and uphold hotel safety, sanitation, and hygiene standards.
• Ensure proper usage and storage of cleaning equipment and chemicals.
• Report maintenance issues promptly to the Engineering / Maintenance Department.
• Conduct periodic deep cleaning schedules and quality audits.

Inventory & Supplies

• Monitor stock levels of linen, guest supplies, and operating equipment.
• Prepare requisitions for cleaning supplies and maintain inventory accuracy.
• Ensure cost control through reduced wastage and optimal use of resources.

Qualifications & SkillsEducation & Experience

• Diploma or degree in Hospitality Management preferred.
• Minimum 12 years of supervisory experience in housekeeping within a 5-star hotel environment.
• Strong knowledge of cleaning procedures, equipment, and luxury service standards.

Skills

• Excellent communication and interpersonal skills.
• Strong leadership and team-motivating abilities.
• Eye for detail and passion for maintaining cleanliness excellence.
• Ability to manage time, prioritize tasks, and handle guest situations professionally.