Hiring Technical Support Analyst For leading US Tech Firm!UK Shift

Rivera Manpower Services

1 - 5 years

4 - 6 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

it helpdesk it service desk technical voice process international voice process international technical support international voice l1 support microsoft troubleshooting apple technical support technical helpdesk us voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

HI Warm Greetings,

You can call us /whatsapp and book your interview slots Vijay - 9742630123

graduate freshers

If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you!

Key Responsibilities

Provide
technical support
and troubleshoot Apple product-related queries
Resolve issues related to
software installation, system configuration
, and performance
Deliver excellent customer service by communicating effectively and addressing client concerns professionally
Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
Log and document all technical issues in ticketing systems and escalate complex issues when necessary
Provide step-by-step instructions to customers to resolve technical problems
Ensure a high level of customer satisfaction through timely issue resolution

Skills & Qualifications

Graduate in any discipline or Under Graduate with experience in international Voice can apply
Freshers CTC 3.5LAC / Experienced CTC UPTO 6.5LAC
Strong knowledge of technical
Excellent
oral and written communication
skills
Ability to multitask and prioritize in a fast-paced environment
Strong
problem-solving
and troubleshooting abilities
Willingness to work in shifts

Why Join Us?

Competitive salary package
Growth opportunities within the company
Training and development programs
A supportive and collaborative work environment

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