Hiring Team Lead – Mortgage Escrow Process

Job Description

Job Title: Team Lead – US Mortgage Escrow / Loss Mitigation Location: Navi Mumbai (Airoli) | Work Mode: Work from Office Salary: Up to ₹12.5 LPA Shift: US Shift (Flexibility Required) Experience Required: Minimum 6+ years in US Mortgage servicing (2+ years in team handling) Job Summary:We are hiring a dynamic Team Leader with strong expertise in US Mortgage Escrow or Loss Mitigation to lead and manage a high-performing team in a leading MNC. The role involves supervising daily operations, ensuring quality and productivity standards, and acting as the key point of contact for team performance and issue resolution. Key Responsibilities:Lead, mentor, and manage a team of escrow/loss mitigation processors Monitor and drive productivity, quality, and SLA compliance Identify underperformance, implement corrective actions Conduct regular team training and performance reviews Liaise with internal managers and external business areas (BAs) Resolve day-to-day operational, technical, and staffing issues Ensure timely and accurate reporting to management Promote employee retention and address attrition risks proactively RequirementsUS Mortgage Escrow operations: Escrow analysis, setup, cancellations, tax and insurance tracking Knowledge of CoreLogic, LERETA, Proctor, Assurant HUD-1, initial escrow statements, and pre-boarding loans Flood zone knowledge, loss drafts, hazard claims filing US Mortgage Loss Mitigation process (preferred) Exposure to Mortgage Insurance and Hazard Insurance Mobile homes knowledge (nice to have) Eligibility Criteria:Graduate in any discipline 6+ years of experience in US Mortgage/Default Servicing Minimum 2 years in a team leadership role BenefitsInternal Job Promotion (IJP) opportunities Medical Insurance Cab facility – One Way