Hiring - Sales Officer - Gold Loan - Chennai & Hyderabad

Role & responsibilities

• Drive New Customer Acquisition

Proactively identify and onboard new clients for gold loan products through structured

field engagements, strategic referral networks, and localized promotional campaigns.

• Client Engagement & Product Presentation

Conduct in-person client consultations and deliver compelling product demonstrations

to articulate the value proposition and generate incremental business.

• Sales Strategy Execution

Implement targeted sales and marketing initiatives to catalyze business expansion

within the designated territory, in alignment with organizational growth objectives.

• Relationship Management & Service Excellence

Cultivate enduring customer relationships by ensuring seamless service delivery, timely

support, and high levels of client satisfaction.

• Operational & Compliance Adherence

Ensure full compliance with regulatory frameworks and internal standard operating

procedures, particularly in documentation, verification, and process execution.

• Gold Evaluation & Verification

Accurately assess gold ornaments for weight, purity, and karat value using calibrated

tools and standardized testing protocols.

• Market Intelligence & Product Knowledge

Remain continuously informed about prevailing gold loan policies, lending norms,

industry best practices, and competitor offerings to stay ahead in the market.

• Bank Relationship Management

Foster and maintain effective working relationships with partner banks, facilitating

collaborative business development and joint customer engagement.

• Balance Transfer Management

Oversee the end-to-end execution of gold loan balance transfers from case initiation

and fund disbursement to coordination with banking personnel and timely fund

settlements.

Preferred candidate profile

• The ideal candidate is a motivated and result-oriented sales professional with 13

years of field experience, preferably in gold loans, financial services, NBFCs, or

microfinance.

• Candidate should possess strong communication and interpersonal skills, with the

ability to build trust-based relationships in local markets.

• A working knowledge of gold evaluation, KYC procedures, and loan documentation

is highly desirable.

• Local language fluency and a customer-centric mindset are essential for success in

this role.

• Familiarity with local geography and the ability to travel extensively within assigned

territory. (Bike & Driving License Mandatory)