Hiring For Travel Process OTA Bookings & Refunds (US/UK) Salary 32 TH

1 - 5 years

3 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

International Voice Travel OTA Bookings & Refunds (US/UK)

Package:

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About the Role:

Day-to-Day Responsibilities:

  • Offer booking options based on fare rules and customer requirements
  • Process date changes, reissues, cancellations, and provide clear refund TATs
  • Coordinate with airlines and hotels as per SOP to resolve escalations
  • Maintain accurate PNR notes and ensure all actions meet SLAs

Requirements:

  • Excellent communication with polite and calm conflict-handling skills
  • Fast navigation across multiple tools and systems
  • Strong understanding of PNR, fare rules, reissue/refund processes

Key Skills:

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