Hiring For Technical Voice Process- Excellent Communication(Mandatory)

Firstsource

0 - 5 years

1 - 4 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

voice process bpo customer service voice support client management inbound voice process client support customer support technical support technical voice process international process international voice uk process international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle multiple customer chats (live) from international clients (US/UK/Australia)
Provide real-time support for product/service-related queries, order status, billing, account setup, or technical issues
Troubleshoot problems or guide users using written communication, FAQs, and documented solutions
Maintain professionalism and tone consistency across all interactions
Accurately log all chat interactions and maintain customer records in CRM systems
Meet performance metrics like chat handling time, resolution rate, and customer satisfaction (CSAT)
Follow standard operating procedures and escalation protocols

Required Skills & Qualifications:

Excellent written English communication skills (grammar, clarity, tone)
Prior experience in an international chat/email support process is a plus
Ability to multitask (handle multiple chats simultaneously)
Strong problem-solving and customer-handling skills
Willingness to work in night shifts and rotational offs (as per process)

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