Hiring For Team Lead- Customer Growth

As a Customer Growth Team Leader, you will be working with customers and the team. You will be responsible for onboarding and providing customer support and exceptional customer service. The job requires an intimate knowledge of the product features and capabilities and the capacity to effectively train new customers and to troubleshoot problems. You will also be responsible for leading the customer growth team, conducting one on ones with other team members, analyzing churn and usage data and developing best practices for our customers. Were looking for a Customer Growth Team Lead who can

Train customers over the phone and face to face sessions

Troubleshoot problems and provide solutions

Effectively plan and execute visits and calls through the team

Identify and assess customers' needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods and tools in a timely fashion

Handle complaints, provide appropriate solutions within time limits and follow up to ensure resolution

Follow communication procedures, guidelines and policies

Keep records of customer interactions, enquiries and concerns

Provide timely feedback to the company regarding service issues, bug issues or customer concerns

Lead team meetings and conduct monthly one on ones with CG team

Analyze churn and usage data

Work closely with other geos CG team in to solve problems collaboratively

Set and drive targets

We are looking for leaders at all levels who have the hunger to work with some of the smartest people, who are driven by a sense of purpose, and who wish to leave a legacy in their respective domains and among their professional fraternity. We are not just building apps or tech platforms, but rather building distributed ecosystems connected through intelligent technology that can change the face of the food and grocery consumption pipelines in India, forever, for the better.

An ideal candidate for this role is someone who has

• 2+ years of experience leading customer Growth teams, preferably with technology/FMCG companies.
• Combine technical know how with empathy, patience and strong communication skills.
• You will have experience supporting customers using internet/mobile products.
• Strong communication, leadership and coaching skills.
• Is open and eager to learn.
• You will have a great understanding of and interest in the internet, social media and mobile platforms.
• Familiar with customer support tools and structured way of working based on KPIs.
• Confident dealing with difficult conversations and experience of performance management.
• Must be customer centric and have the ability to adapt/respond to different characters.
• Ability to multitask, prioritize and manage time effectively.
• Is self motivated and can manage change in a positive manner.

We would like to hear from candidates who have the hunger to impact real lives and who can match our high bar on Core Values that we live by. If you

• can apply first principles thinking to solve problems
• can envision a great future that you want create
• have the fire in your belly to get out of your cube and do something about your vision and passion
• want to work with some really smart people, and still raise the bar for all of us
• can have fun and help your colleagues have fun doing all of the above.