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Hiring For semi-Voice Process

0 - 5 years

0 - 2 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities


Job Summary:

We are seeking dynamic and customer-focused Semi Voice Process Executives to join our telecom support team. The role involves handling customer inquiries primarily through chat and email, with occasional phone calls, to provide assistance related to telecom services such as mobile connections, internet plans, billing, and technical support.

Key Responsibilities:

  • Respond to customer queries via chat and email with occasional voice calls regarding telecom products and services.
  • Assist customers with account management, plan upgrades, service activations, and billing inquiries.
  • Troubleshoot basic technical issues related to mobile, broadband, or other telecom services.
  • Escalate unresolved issues to the appropriate technical or service teams.
  • Maintain accurate records of customer interactions and transactions.
  • Follow telecom compliance guidelines and maintain confidentiality of customer information.
  • Achieve individual and team performance targets on quality and productivity.
  • Stay updated on new telecom products, plans, and policies.

Required Skills & Qualifications:


  • Good verbal and written communication skills in English; knowledge of regional languages is a plus.
  • Basic understanding of telecom services and terminologies is preferred but not mandatory.
  • Proficient computer skills including typing and navigating multiple systems simultaneously.
  • Ability to multitask and manage customer interactions effectively across different communication channels.
  • Customer-centric attitude with problem-solving skills.
  • Willingness to work in shifts, including night shifts if applicable.
  • Prior experience in telecom customer service or semi-voice process is an advantage.

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Firstsource
Firstsource

Business Process Outsourcing (BPO)

Mumbai

30,000+ Employees

360 Jobs

    Key People

  • K. S. Raghunandan

    CEO
  • Krishan Sagar

    Group CFO

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