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Cognizant
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Hiring For Operations Team Lead - Bengaluru

Hiring For Operations Team Lead - Bengaluru

5 - 9 years

|

4 - 8 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

Operations Team Lead Team Lead Lead Operations Team Leading

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Manage day-to-day operations and monitor consultant performance through KPIs and SLAs.
Coordinate with internal stakeholders on product updates, process changes, and training needs.
Report weekly/monthly operational metrics and insights to management.
Track team productivity, support volume, and campaign issue trends to provide strategic insights.
Strong people management, leadership, and conflict-resolution skills.
Proficient in data analysis, reporting tools (Excel, dashboards).

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