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Cognizant
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Hiring For Operations Manager - Gurugram

Hiring For Operations Manager - Gurugram

8 - 13 years

|

8 - 13 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

operations manager operations customer support operations customer service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Day to Day operations, SL and Floor Operations management
Responsible for delivering project KPI's
Responsible for doing detailed RCA for site performance and action plan to overcome any hurdles
Organize team huddles and work towards keeping the team motivation at a higher level
Facilitate Administrative and operational need of the team

Minimum Qualifications:

Minimum 3 years of Experience as Operations Manager in Contact Center in Email/Chat/Phone.
Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
Team handling skills & capabilities with Excellent written and verbal communication skills

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