Hiring For International Voice Process - WFH

We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift) for Work from Home role. This is Voice customer support role involving you handling calls of international clients.

6 Months - International BPO Voice experience is mandatory to apply

Key Responsibilities:

• Provide high-quality voice-based support to international customers.
• Handle queries via phone in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively.
• Maintain customer satisfaction and adhere to quality and performance standards.
• Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:

• Excellent English communication skills (both verbal & written).
• Minimum 6 Months of International BPO Voice experience is mandatory
• International BPO Voice Banking experience is preferred
• Strong interpersonal and problem-solving skills.
• Comfortable with rotational shifts (24/7 operations).
• Basic proficiency in MS Office tools (Outlook, Word, Excel).
• Good typing speed and computer navigation skills.
• Team player with a proactive and professional attitude.
• Initial 2 months' work from Office and WFH afterwards.

Eligibility Travel Boundaries:

Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:

-Central Line: Kalyan to Sion.

-Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)

-Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

• Shift: 24x7 rotational (including night shifts)
• Weekly Off: 2 rotational offs

Perks & Benefits:

• Lucrative performance-based incentives
• Cab facility for safe and convenient travel
• Travel allowance included
• Medical insurance coverage
• Work-life balance with 2 weekly offs

If you're interested, you can share your cv's on the below mentioned email or you can reach out to us on the below mentioned number as well.

Vedika Kadam - 7900114539

Vedika.Kadam@sutherlandglobal.com

Associate - Talent Acquisition

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