Posted:-1 days ago|
Platform:
Work from Office
Full Time
Handle customer interactions daily with 0 availability time.
Ensure SLAs are met consistently at individual and team level.
Meet and exceed all performance thresholds.
Focus on Key performance Indicator
Ability to adapt to new KPI revisions basis business demand.
Implement feedback and corrective actions to avoid repeat
instances
Excellent Communication Skills
Strong Team Player
Strong feedback implementation skills
Possess Positive attitude
Promote Brand Value.
Working in shifts, the majority being night, midnight, staggered
shifts which are rotational and change every quarter.
Open to working on weekends (5 days working)
9 hours of productive on call taking time per shift a day
Self-motivated and ability to adapt to business challenges.
Navayuga Consultancy
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