International Voice Process

Job Title: International Voice Process Executive

Location: (Add city/country)
Job Type: Full-time

Job Overview

We are looking for experienced and customer-focused professionals to join our International Voice Process team. The ideal candidate must have excellent communication skills, strong customer-handling abilities, and prior experience in international calling (inbound or outbound).

Key Responsibilities

• Handle outbound/inbound calls for international customers
• Communicate clearly and professionally with clients across global regions
• Understand customer needs and provide accurate information or solutions
• Document customer interactions in the CRM system
• Meet performance targets related to call quality, productivity, and customer satisfaction
• Follow communication scripts, guidelines, and company protocols
• Maintain professionalism and positive customer experience during all interactions
• Escalate complex issues to the appropriate team when required

Required Qualifications

• Minimum 1–3 years of experience in an International Voice Process
• Excellent verbal communication in English (neutral or international accent)
• Strong listening, customer service, and problem-solving skills
• Ability to handle high-volume calls and work in a fast-paced environment
• Proficiency in MS Office and CRM tools
• Comfortable working in night shifts / rotational shifts
• Ability to work 6 days a week (as per company requirement)
• Target-oriented, self-motivated, and professional

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,500,000.00 per month

Experience:

• International voice process: 1 year (Required)

Work Location: In person