Greetings from FIRST MERIDIAN!!! We are hiring for TOP MNC for International voice process -Customer Service Representative INTERNATIONAL VOICE EXPERIENCE AND EXCELLENT COMMUNICATION IS MANDATORY Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail Interested,Plz share your resume to [email protected] or call 8454943519 or whatsapp 7358374054 Job Types: Full-time, Contractual / Temporary Contract length: 12 months Schedule: Night shift Rotational shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8454943519
Greetings from FIRST MERIDIAN!!! We are hiring for TOP MNC for International voice process -Customer Service Representative INTERNATIONAL VOICE EXPERIENCE AND EXCELLENT COMMUNICATION IS MANDATORY Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail Interested,Plz share your resume to vanitha.i@v5global.com or call 8454943519 or whatsapp 7358374054 Job Types: Full-time, Contractual / Temporary Contract length: 12 months Schedule: Night shift Rotational shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8454943519
Greetings from FIRST MERIDIAN!!! We are hiring for TOP MNC for International voice process -Customer Service Representative INTERNATIONAL VOICE EXPERIENCE AND EXCELLENT COMMUNICATION IS MANDATORY Detailed JD Overall, Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher’s acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focused Results driven High standards of Integrity Attention to detail Location: AIROLI and VIKROHOLI Interested,Plz share your resume to [email protected] or call 8454943519 or whatsapp 7358374054 Job Types: Full-time, Contractual / Temporary Contract length: 6 months Pay: ₹10,897.22 - ₹33,091.81 per month Schedule: Night shift Rotational shift Language: English (Preferred) Work Location: In person
Role: Associate for International Voice Process Location: Pune (Viman Nagar) Handle inbound customer calls Resolve customer queries, complaints, or issues with accuracy and empathy Adhere to service-level agreements (SLAs) Provide an exceptional customer support experience CTC - 40,000 Shift - Night shift Interested candidate share your resume to [email protected] or 9345016471 Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Title - Health Admin(Non Voice Process)- Fresher Description - As a claims processor, you will be responsible for delivering business solutions that support the healthcare claim function, leveraging a knowledge of the processes and systems to receive, edit, price, adjudicate, and process payments for claims' CTC - 20,100 Location - Airoli, Navi Mumbai Work from office 2way free cab will be provided Only 2025 passed out students Graduate - B.Com, B.A Job Type: Fresher Work Location: In person
Role: Associate for International Voice Process Location: Pune (Viman Nagar) Handle inbound customer calls Resolve customer queries, complaints, or issues with accuracy and empathy Adhere to service-level agreements (SLAs) Provide an exceptional customer support experience CTC - 40,000 Shift - Night shift Interested candidate share your resume to shyamala.a@v5global.com or 9345016471 Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location: In person