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Hiring For International Voice Process-Intouch CX

Hiring For International Voice Process-Intouch CX

IntouchCX

1 - 4 years

3 - 4 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

International Voice Process Inbound Voice Process Bpo Voice Excellent Communication In English Inbound Calls Voice Process Voice Support International BPO Outbound Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Job Type:

Experience:

Shift:

2 way Cab Provided

Job Overview:

International Voice Process Executives

Key Responsibilities:

Handle
inbound calls
from international customers, addressing queries, troubleshooting issues, and providing resolutions in a professional and timely manner.
Conduct
outbound calls
for customer follow-ups, surveys, product/service feedback, lead qualification, or sales campaigns as needed.
Maintain a high level of language fluency and professionalism during all customer interactions.
Accurately document customer interactions, issues, and resolutions using internal CRM or support systems. Collaborate with internal teams to escalate unresolved issues and ensure timely follow-up.
Meet and exceed individual and team performance targets (e.g., average handling time, quality scores, CSAT, FCR).
Stay updated on product knowledge, service offerings, and process changes to deliver accurate information.
Adhere to compliance and data security policies aligned with international standards (e.g., GDPR, HIPAA if applicable).

Required Qualifications and Skills:

Any Bachelor's degree or UG(Intermediate/Diploma) in any discipline (preferred).
Minimum
C1 level English proficiency
(as per CEFR or equivalent testing standard).
1-4 years of experience in an
international voice process
(inbound/outbound or blended).
Exceptional communication, listening, and interpersonal skills.
Strong customer service orientation with a problem-solving mindset.
Proficiency in CRM platforms and call handling software.
Ability to work flexible schedules including
night shifts
, weekends, and holidays as needed.

Preferred Qualifications:

International BPO or contact center experience with US/UK/Australia-based clients.
Familiarity with service metrics and KPIs in a voice-based customer support setting.

Benefits:

Competitive salary package with shift allowances
Incentives linked to performance metrics
Health insurance and wellness programs
Learning and development opportunities
Supportive and diverse work environment

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