Hiring For International Chat and Email Process(Non voice)

1 - 5 years

3 - 4 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX !

International Non Voice Process - Email & Chat Support

Customer Service Associate

Immediate joiner required

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.

Job Summary:

Join our dynamic International Email & Chat Support Team at IntouchCX. We are looking for candidates with a minimum of 6 months experience in chat-based international customer support. If you are an excellent communicator with a customer-first mindset and are ready to join immediately we want to hear from you!

Key Responsibilities:

  • Respond to customer inquiries via live chat & Email in a timely and accurate manner
  • Troubleshoot product/service issues and escalate when necessary
  • Maintain detailed and accurate customer interaction records
  • Provide information about products, services, and policies
  • Collaborate with other support team members to ensure a consistent customer experience
  • Adhere to performance metrics, including response time and customer satisfaction

Requirements:

  • Excellent written communication skills in English
  • Previous experience in a customer service or chat support role (6 Months)
  • Ability to work flexible shifts
  • Strong problem-solving and multitasking skills
  • Familiarity with CRM tools and chat platforms

Perks & Benefits:

Provident Fund (PF) & ESI / Health Insurance

2-Way Transportation (Pick-up & Drop)

Attractive Incentive Plans Based on Performance

5 Working Days with 2 Weekly Offs

Interested Candidates Please reach out Below recruiter.

HR Sandhya V

9620689042 / sandhya.v@intouchcx.com

Walk-in Detail

Monday-Friday : 10:00am-3:00pm

92/1B, Electronic City Phase I, Electronic City, Bengaluru, Karnataka 560100

https://share.google/kE5t9sgg0wwjfR9uU

Role:

Email & Chat Support Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education UG: Graduation Not Required

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