Hiring For INT VOICE/ CHAT Process @Viman Nagar Upto Rs 5 LPA

Job Description

Greetings, for the candidates who are the residents of Pune and are okay with Work From Office looking in a leading MNC we have a profile for you . We are looking for the candidates having minimum 1 year of International Voice/ Chat Experience. Profile - Senior Executive Job location - Pune, Viman Nagar Qualification : * UG / Grad all are eligible * Good Verbal --- communication skills in English *1 year International Voice / Live Chat Customer Care Experience required * Salary - Upto Rs 5 LPA Freahers ----Salary upto Rs3.80 LPA Roles and Responsibilities in an International Voice Process BPO-- Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts : Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Working days -5 (Rotational Shifts) Interested Candidates Call or Whats App resume Akansha - 9821182648 Vanshika - 9628373762 Riya- 96283 73761 ## KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##