Hiring For Customer Support Executive || International Process

0 - 5 years

3 - 5 Lacs

Posted:18 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

We are hiring for an International Voice Process for our Noida and Gurgaon location. The role involves handling calls for international customers, providing excellent support, resolving queries, and maintaining a high level of customer satisfaction.

  • Handle inbound and outbound calls for international customers
  • Provide accurate information, support, and resolution to customer queries
  • Maintain professional communication and deliver high-quality customer service
  • Follow call quality guidelines and process documentation
  • Resolve customer concerns in a timely and effective manner
  • Escalate complex issues when required
  • Maintain confidentiality of customer data

Required Skills

  • Excellent verbal communication skills in English
  • Strong customer-handling and problem-solving skills
  • Ability to work in

    rotational shifts

    and

    rotational week offs

  • Good listening skills and a customer-first approach
  • Basic computer knowledge & typing skills
  • Ability to handle high-pressure situations with a positive attitude

Eligibility

  • Minimum qualification: Graduate / Undergraduate
  • Freshers and experienced candidates both can apply
  • Immediate joiners preferred
  • Should be comfortable working in night shifts (depending on process)

Benefits

  • Salary up to

    5.5 LPA

  • Attractive

    performance-based incentives

  • Both side cab facility

  • 5 days working

  • Growth and learning opportunities

Keziah-7669924141

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