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Hiring For Customer Service Support

Hiring For Customer Service Support

RGBSI

1 - 2 years

3 - 4 Lacs

Bengaluru

Posted:6 hours ago| Platform:

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Skills Required

Order Management service order reverse value chain Quotation Sales Order Procurement SAP SD Sales Order Processing Supply Chain

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Title : Customer Service Support

Years of Experience

Job Experience:

multinational technology corporation

Educational

Primary Responsibilities:

Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
Generate RAM for material return from global warehouses/customers
Places orders, provides information on part pricing and availability, order status, and delivery information
Communicates responses back to internal & external customers using communication tools like Apropos etc
Perform transactional activities in ESKER & WINSHUTTLE tool
Follows up on urgent orders to ensure they have shipped.
Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
Excellent verbal and written communication skills, able to communicate cross-functionally
Good analytical, problem solving and system skills
Basic knowledge of SCM/Spares business
Knowledge of MS Excel

Desirable Skill:

Experience in aftermarket Spares Operations or Automotive
Understanding of reverse value chain/repair operations
Female candidate preferred

Note: Candidates are expected to work in shift. Proposed shift timings are 6:30am to 3:30pm

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