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Hiring For Customer Service Support

1 - 2 years

3 - 4 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position Title : Customer Service Support

Years of Experience

Job Experience:

multinational technology corporation

Educational

Primary Responsibilities:

  • Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
  • Generate RAM for material return from global warehouses/customers
  • Places orders, provides information on part pricing and availability, order status, and delivery information
  • Communicates responses back to internal & external customers using communication tools like Apropos etc
  • Perform transactional activities in ESKER & WINSHUTTLE tool
  • Follows up on urgent orders to ensure they have shipped.
  • Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

  • Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
  • Excellent verbal and written communication skills, able to communicate cross-functionally
  • Good analytical, problem solving and system skills
  • Basic knowledge of SCM/Spares business
  • Knowledge of MS Excel

Desirable Skill:

  • Experience in aftermarket Spares Operations or Automotive
  • Understanding of reverse value chain/repair operations
  • Female candidate preferred

Note: Candidates are expected to work in shift. Proposed shift timings are 6:30am to 3:30pm

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