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0.0 - 2.0 years
1 - 3 Lacs
Hyderabad
Work from Office
We are looking for a professional, well-spoken, and sensible Intern to manage vendor communication and feedback collection. The intern will be responsible for reaching out to service vendors associated with our company, conducting structured surveys, collecting feedback regarding their service experience and payment process, and documenting this information accurately. In addition to vendor-related responsibilities, the intern may also support internal operational audits or quality checks as required by the business. Key Responsibilities Initiate and manage phone conversations with vendors and stakeholders to gather detailed feedback on services rendered and payment experience. Conduct structured surveys with professionalism and courtesy. Record feedback accurately in survey forms or digital tools provided. Escalate concerns or unresolved issues to the management. Maintain daily logs of interactions and ensure timely completion of calls. Support analysis of recurring issues or patterns in feedback. Support internal audits and process quality checks. Requirements Excellent verbal communication skills in English and Hindi. Fluency in at least one or more additional Indian regional language (e.g., Telugu, Tamil, Kannada, Marathi, Bengali, etc.) is highly preferred. Strong listening skills and professionalism are required while interacting with external vendors or stakeholders. Ability to stay calm, polite, and objective during feedback conversations. Should be organized, responsible, and able to work independently with minimal supervision. Comfortable with making multiple outbound calls daily in a professional and courteous tone. Strong attention to detail, analytical thinking, and the ability to follow structured processes. Proactive attitude with a willingness to learn and support cross-functional operational needs Skills Must-Have: Excellent verbal communication in English and Hindi Fluency in at least one Indian regional language Strong active listening skills Organized and detail-oriented Basic analytical thinking Adaptability & Willingness to Learn Good to Have: Professional and courteous phone etiquette Accurate data entry and documentation time Judgement to escalate issues Quality Check & Control Process Auditing Job Overview Education Criteria: Graduate or Non-Graduate Work Location: On-site (Hyderabad) Work Timings: 10 AM to 7 PM Working Days: Monday to Saturday (6 days a week)
Posted 1 month ago
0.0 - 2.0 years
2 - 3 Lacs
Chennai
Work from Office
Position: Application Support Engineer About MocDoc MocDoc is a revolutionary platform that brings healthcare providers and patients closer through advanced software solutions. Our mission is to digitize healthcare delivery, offering seamless management systems for hospitals, clinics, and labs. With a commitment to innovation, quality, and user satisfaction, MocDoc empowers healthcare professionals to focus on what truly matterspatient care. Responsibilities and Key Deliverables: • Manage a high volume of incoming calls, understanding and addressing customer needs to ensure satisfaction. • Perform weekly reviews of resolved support cases to monitor compliance with processes and standards. • Exhibit strong customer orientation with the ability to adapt and respond to diverse customer needs. • Recognize service quality gaps, address ineffective interactions, and implement strategies for improvement. • Prioritize and execute tasks efficiently to meet tight and competing deadlines. Required Skill Sets: • Flexibility to work in variable shifts as needed. • Fluency in Hindi, along with English and Tamil, for effective communication. • Excellent written and verbal communication skills in English. • Strong interpersonal skills and the ability to collaborate effectively in a team environment.
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
Mumbai, New Delhi, Hyderabad
Work from Office
Minimum 1-2 years of experience in Fields recruitment or in Sales field. Interested to hire for Delivery Boys in different locations in India. Must have local Knowledge and good idea about the locations/areas.
Posted 1 month ago
1.0 - 6.0 years
3 - 3 Lacs
Bengaluru
Work from Office
"Hiring for Customer Support & Sales || Voice Process" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Contact: Kamya: 9084148502
Posted 1 month ago
0.0 - 5.0 years
1 - 2 Lacs
Hyderabad/Secunderabad, Chennai, Bengaluru
Work from Office
Hiring for Hindi Voice Process- Freshers & Experience Job role- Solve customer queries. Languages : English + Hindi Salary- 12k-20K Depends on experience Graduation is not Mandatory Call Swathi 6357012499 For More Info . .
Posted 1 month ago
0.0 - 3.0 years
1 - 2 Lacs
Hyderabad, Chennai
Hybrid
1. The candidate should have good communication skills in Hindi and English. 2. Willing to travel across India. 3. Knowledge on MS office. 4. Knowledge on Vibration analysis will be added value.
Posted 1 month ago
0.0 - 3.0 years
1 - 2 Lacs
Chennai
Work from Office
Responsibilities: Willing to travel across India to attend service calls.( Company will take care of all expenses during travel) Able to communicate in English and Hindi. Able to work in computer. Knowledge on MS office is required. Annual bonus Provident fund Onsite creche facility Flexi working
Posted 1 month ago
1.0 - 2.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Responsibilities: * Lead sales strategy & execution * Manage customer relationships * Meet revenue targets * Collaborate with marketing team * Analyze sales data Food allowance Provident fund Annual bonus Health insurance
Posted 1 month ago
2.0 - 5.0 years
2 - 3 Lacs
Bengaluru, karnataka
Work from Office
Sales Executive (B2B & B2C) Company: Predator Garage Equipments Location: Bengaluru, Karnataka, India About Predator Garage Equipments: Predator Garage Equipments is a leading provider of high-quality, innovative garage equipment and solutions. We specialize in essential workshop machinery such as tyre changer machines, wheel balancers, car wheel aligners, air compressors, and two-post lifts , alongside a comprehensive range of other garage equipment. We cater to a diverse clientele, from large automobile dealerships and multi-brand service centers (B2B) to individual garage owners and enthusiasts (B2C), both in Bengaluru and across the region. We are committed to empowering our clients with top-tier tools and exceptional service. Role Overview: We are seeking a dynamic and results-driven Sales Executive to join our growing team. This role is pivotal in expanding our market reach across both business-to-business (B2B) and business-to-consumer (B2C) segments, focusing on our core product offerings. The ideal candidate will be a persuasive communicator, adept at building relationships, and passionate about understanding client needs to deliver tailored solutions. Key Responsibilities: 1. Data Sourcing & Management (B2B & B2C): Sourcing accurate contact details and leads from online platforms (LinkedIn, Facebook, Google Search, industry forums) and offline networks. Identifying key decision-makers within HR and Marketing departments of target B2B companies (automobile dealerships, multi-brand service centers, tyre shops, fleet operators) for collaborations and equipment sales. Identifying and engaging with individual garage owners, car enthusiasts, and small workshop proprietors for B2C equipment sales. Maintaining and updating a comprehensive customer database on internal templates, ensuring data accuracy and integrity. 2. Sales Generation & Meetings (B2B & B2C): B2B Focus: Conducting structured research on target B2B clients to understand their business model, existing equipment, and potential needs for products like tyre changers, wheel balancers, and car wheel aligners . Preparing compelling presentations and sales pitches tailored to specific B2B client requirements. Conducting effective sales meetings to: Deeply understand the client's current operational setup and equipment ecosystem. Position Predator Garage Equipments, particularly our tyre changers, wheel balancers, car wheel aligners, air compressors, and two-post lifts , as the optimal choice, highlighting unique selling propositions and return on investment. Generate detailed requirements for customized equipment solutions or bulk orders. B2C Focus: Actively engaging with walk-in customers, online inquiries, and direct leads to understand their individual equipment needs for products such as tyre changers or air compressors . Showcasing product features and benefits, conducting demonstrations where applicable. Providing expert advice and recommendations on our range of garage equipment to individual buyers. Achieving and exceeding monthly and quarterly sales targets for both B2B and B2C segments. 3. Sales Proposals & Presentations: Developing and delivering impactful presentations based on client requirements, showcasing Predator Garage Equipment solutions, with a clear focus on products like tyre changer machines, wheel balancers, car wheel aligners, air compressors, and two-post lifts . Collaborating closely with the operations and technical teams to generate accurate, detailed, and competitive sales proposals and quotations. 4. Sales Conversion & Negotiation: Negotiating win-win deals that are mutually beneficial for both the client and Predator Garage Equipments. Maintaining the profitability index as per management guidelines, ensuring sustainable growth. Overcoming objections and closing sales effectively. 5. Client Coordination & Relationship Management (B2B & B2C): Professionally documenting all discussions and agreements with clients via email and other communication channels. Serving as the primary interface between the client and the internal operations/technical teams from contract signing to successful product delivery and post-sales support for all garage equipment sold. Building and nurturing long-term relationships with clients to foster repeat business and referrals. Gathering customer feedback and insights to contribute to product and service improvement. Required Skills & Qualifications: Proven experience in B2B and/or B2C sales, preferably within the automotive equipment, industrial, or related sectors, with exposure to products like tyre changers, wheel balancers, wheel aligners, or lifts . Exceptional communication and interpersonal skills are paramount. Fluency in English and Hindi is a must. Proficiency in Tamil is essential. Knowledge of Kannada is a significant advantage. Strong negotiation and persuasion abilities. Ability to understand technical product specifications for various garage equipment and translate them into customer benefits. Proficient in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). Self-motivated, goal-oriented, and able to work independently as well as part of a team. Strong organizational skills and attention to detail for database management and proposal creation. Ability to travel locally within Bengaluru and potentially surrounding areas as required. A valid driver's license and access to a vehicle are desirable. Why Join Predator Garage Equipments? Opportunity to work with a leading brand in the garage equipment industry, specializing in high-demand products like tyre changers and wheel balancers . A dynamic and supportive work environment. Attractive compensation package with performance-based incentives. Opportunities for professional growth and development.
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
Bengaluru
Work from Office
About the Role: As a Quality Auditor you will be responsible for evaluating, monitoring, and assessing the performance of Assissted Growth (Telesales) representatives to ensure adherence to company standards, policies, and customer service protocols. The role involves conducting regular audits of recorded calls/chats, reviewing sales processes, identifying areas for improvement, and providing constructive feedback to help optimize sales effectiveness, compliance, and customer satisfaction. Role Responsibilities: 1. Review and audit recorded calls/ chats to ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation 2. Deliver detailed and actionable feedback to telesales agents, highlighting strengths and areas for improvement. 3. Communicate the audit findings by preparing a final report; identify and promote continuous improvement opportunities in training, process, policies and facilities 4. Enforce adherence to requirements; advising management on needed actions 5. Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends 6. Contribute to team effort by accomplishing related results as needed 7. Maintain focus on data integrity, customer safety and producing work of the highest quality 8. Identify barriers to customer success wherever they originate (tools, training, etc) 9. Become an "expert" on support processes and make recommendations towards next steps based on customer experience 10. Collaborate with training teams to identify training needs based on audit results. 11. Work closely with team leaders, supervisors, and managers to ensure alignment on performance expectations and the implementation of corrective actions when necessary. Qualifications: 1. Any Bachelor's degree 2. At least 1-2 years of prior experience in telesales, customer service, or a related field. 3. 1-2 years of prior experience in quality management roles 4. Six Sigma Certification is an added advantage Skills: 1. Basic proficiency in productivity tools (email, calendar), Microsoft Suite (excel, PowerPoint), Google sheets, Google docs 2. Proficiency in Hindi and Regional language is an added advantage 3. Self motivated, ability to prioritize and manage multiple tasks effectively while meeting deadlines.and reliable to meet deadlines 4. Proven ability to work in a fast-paced team setting 5. Strong problem-solving and data analysis skills to assess trends and performance metrics 6. Ability to work cross functionally with other departments Working Conditions: The role is based in the office The workweek is Monday to Saturday
Posted 1 month ago
0.0 - 1.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Join DMHCA in Hyderabad for Inside Sales & CSE roles. Get high salary, 24 holidays, incentives & growth. No experience needed. Good communication skills in Hindi and English a must. Apply now [9319751530] [hr@delhimedical.net] Health insurance Annual bonus Sales incentives Job/soft skill training
Posted 1 month ago
1.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Remote
Job Brief: We are looking for a Kannada Language Trainer with excellent teaching & strong communication skills in English and Hindi Responsibilities and Duties: Teaching spoken Kannada & reading-writing to Learners. Conducting online Demos & one-to-one classes for our Learners. Understanding our Learner's needs, and teaching them with empathy & patience. Requirements and Qualifications: The Coach should have a deep understanding of Kannada, as well as a solid foundation in language teaching theory and practice. Strong communication skills in English, and Kannada. And any other South Indian language. Effective teaching skills - engaging our Learners with creative lessons & a strong classroom presence. Adaptability & flexibility. Proficient with using Google Chrome, Gmail, Google Docs, Google Sheets, Zoom, and Google Meet. Work experience in a teaching role.
Posted 1 month ago
3.0 - 5.0 years
4 - 5 Lacs
Chennai
Work from Office
Male Candidates from the background of Construction , Manufacturing and other Non IT industries and from Recruitment Agencies only preferred. To screen candidates, compile shortlists and interview candidates. To Update our internal databases.
Posted 1 month ago
0.0 - 5.0 years
4 - 5 Lacs
Hyderabad
Work from Office
External job description AI is the most transformational technology of our time, capable of tackling some of humanitys most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are looking for those candidates who just dont think out of the box, but make the box they are in Bigger. The future is now, do you want to be a part of it? Then read on! Key job responsibilities Maintain and follow strict confidentiality as customer privacy is our most important tenet Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly. Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio. Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks. Eye for detail and ability to pivot from one category of requirement to another instantaneously. Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs. Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations Demonstrate ownership in floor support to clarify internal queries during execution on need basis A day in the life We are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data. Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial. NOTE: This is a one-year full time contract position with Amazon that involves rotational shifts and five days of work from office. We are looking for candidates who are proficient in English and also who can able to read and write in Hindi
Posted 1 month ago
7.0 - 10.0 years
6 - 11 Lacs
Chennai
Work from Office
Job Description : Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions Requirement : 7-10 Years of proven experience of leading a service driven contact Centre operation with experience of managing an operation through periods of significant growth or change Handled Call Centers for both Customer Service and Cross-Sell Processes Experience in Outbound Sales Contact Centre Management and Operations Management Experience with automation of processes through tech integration Quality & Process Orientation Strong analytical and decision-making skill Strong customer-facing and communication skills Problem Solving Skills
Posted 1 month ago
0.0 - 3.0 years
1 - 2 Lacs
Hyderabad, Chennai
Work from Office
Hiring for Voice process - Customer Support and Telesales role! Handle customer calls to resolve their queries and concerns. Provide excellent communication skills to ensure a positive customer experience. Conduct: HR YUVARANI 9363333082 Required Candidate profile Freshers & Experienced candidates Welcome Need Immediate Joiners Qualifications:12th & any degree Gender: Male & Female languages: Hindi, Tamil, Telugu, Malayalam, Kannada. Benefits: PF/ESI/Incentives
Posted 1 month ago
1.0 - 5.0 years
1 - 3 Lacs
Chennai
Work from Office
Hiring Billing Executive Candidate have a strong Knowledge Accounts & Finance Have a experience in Billing Activities Hindi Speaking is Most added advantages Share your Resume to this number 8608144888 - Contact person Name - Mythily
Posted 1 month ago
0.0 - 1.0 years
3 - 4 Lacs
Bengaluru
Work from Office
About CheQ Hey Future Teammate! Ready to dive into the fintech revolution with us at CheQ? We're not your typical 9-to-5 crew; we're the dynamic force turning credit management into a fun and rewarding journey. Imagine instant repayments that are not just manageable but downright enjoyable. Founded by ex-Flipkart executive, Aditya Soni, CheQ has processed over $2 Billion in credit repayments in a short span. Yes, that's buying all IPL teams together! We've built a user base of over a million and raised a whopping $16 M, backed by 3one4 Capital, Venture Highway and marquee angels like Ram Shriram & Dr. Lloyd, Naveen Kukreja of PaisaBazar and Shailaz Nag of Dotpe. We're on a mission to make credit easy, enjoyable, and filled with awesome rewards. Picture being part of a team that turns the credit maze into an adventure. If you're ready to make credit management a journey worth taking, where work feels like play, hit us up. Let's transform the game together! #JoinCheQ #FintechRevolution What youll be doing Join our dynamic team at CheQ, a leading player in the credit management industry. We're seeking talented individuals to fill the role of customer support executive,responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products. If you're passionate about making a positive impact in the financial world and thrive in a sales-driven environment, this opportunity is for you. Respond to customer inquiries through written communication channels, such as emails or chat, as well as the outbound calling channel. Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions. Collaborate with team members to escalate and resolve complex issues as needed. Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process. What youll need Like us, youll be deeply committed to delivering impactful outcomes for customers. Fresh graduates with a willingness to learn and grow. Must be located in Bangalore and ready to work from the office. Good communication skills in English and Hindi (both are required). Knowledge of any South Indian or regional language is a plus. Comfortable with rotational shifts and a 6-day work week . Why should you join CheQ You define your work We acknowledge that your work does not define you. Its you who will define your work here. We do not encourage trade-offs between work and life. Propelled by courage & care We dare each other with the art of possible and then watch each other’s back delivering the solution with speed, agility, heart and rigor. Learn with the best With a strong leadership team from diverse backgrounds, you can expect to get the best of many worlds And much more! Industry competitive compensation. Work on real problems of India that will create Impact at scale. Work with all the jazz and fancy that new and innovative technologies bring. What you will not get We come from a place of honesty. So let’s set our expectations right! Predictability of work You will be a spider in the web; we will throw everything at you! Climbing the slow ladder of Career Growth We all love to hop, skip & grow! Bureaucracy and slow decision making What was that again?? Meetings, meetings & only meetings We believe in agility, empowerment and get the work done!
Posted 1 month ago
1.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
Medvol is hiring a Voice Process Executive fluent in Hindi. Responsibilities include handling calls and resolving customer queries. BPO experience preferred.
Posted 1 month ago
0.0 - 4.0 years
0 - 2 Lacs
Chennai
Work from Office
Should attend the Inbound and Outbound calls To handle Mails
Posted 1 month ago
0.0 - 1.0 years
1 - 1 Lacs
Hyderabad
Work from Office
Candidates was good speaking in English, Hindi Call to Meghana hr 9059256406 Perks and benefits Pf, Esi
Posted 1 month ago
0.0 - 2.0 years
1 - 2 Lacs
Hyderabad
Work from Office
Company: Q Connect Process: Customer Support Executive Qualification: Intermediate & Above ( Under Graduates/Graduates) Salary: Fresher’s: 14000 Take Home Experienced: 19K CTC 2-way cab transportation up to 35 KM radius Nodal point pic & drop
Posted 1 month ago
1.0 - 3.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job description BASIC FUNCTION To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters. KEY ACTIVITIES & RESPONSIBILITIES To be the first level - point of university contact for the student. To act as an interface between the Student and the University departments. To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar. To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat To facilitate in addressing students with their semester subject related queries. To nurture students in completing their academic requirements in a timely manner. To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/ queries and also receive inbound calls whenever required to address students queries and respond to their emails. To achieve high student satisfaction by providing a personalized precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries To create and follow processes and recommend process improvements To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT. To achieve high re-registration of students to next semester and high program completion rate. To provide a precise and concise information through effective communication technique To adapt and handle changing situations and environments efficiently To use effective data points and interpersonal skills to resolve conflict situations Refrain students from the last-minute submission of IAs, Project Synopsis and Project report
Posted 1 month ago
0.0 - 3.0 years
2 - 3 Lacs
Hyderabad, Bangalore Rural, Bengaluru
Work from Office
International Call Center /Domestic bpo Hiring for MNC BPOS working In Shift 5 days Working 15K to 30K Fresher / Exp Both Can Apply Voice Process/Chat Also WhatsApp cv 7696517849 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience English Must Rotational Shift CTC 2.40 to 4 WhatsApp 7696517849 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/
Posted 1 month ago
0.0 - 1.0 years
0 - 3 Lacs
Chennai
Work from Office
Job description Key Responsibilities: Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media. Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems. Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement. Provide Accurate Product Information: Educate customers about Bookwater product offerings, including different types of water (mineral, sparkling, etc.), packaging sizes, and delivery options. Promotions and Offers: Inform customers about ongoing promotions, discounts, or new product launches. Purchase Assistance: Assist customers in making purchasing decisions or ordering products through the website or other channels. Order Tracking and Updates: Help customers track the status of their orders and provide timely updates on delivery schedules. Addressing Delivery Issues: Resolve issues related to delayed or incorrect deliveries, providing suitable solutions to customers. Returns and Exchanges: Manage requests for product returns, exchanges, or replacements if customers are dissatisfied with their purchase. Inventory Queries: Help customers with stock availability, especially for bulk orders or specific product lines. Building Customer Relationships: Create and maintain positive relationships with customers to enhance brand loyalty and customer retention. Personalized Support: Offer tailored advice and solutions based on individual customer needs and preferences, ensuring a personalized service experience. Proactive Engagement: Reach out to customers with follow-up messages after sales to ensure satisfaction and gather feedback on their experience. System or App Support: Assist customers with using Bookwater online ordering systems, mobile apps, or subscription services, ensuring smooth operation and customer convenience. Product Quality Issues: If customers report issues related to product quality (e.g., contamination, damaged packaging), work closely with the quality assurance team to address and rectify these issues. Product and Process Training: Continuously update the team on new product releases, changes in service offerings, and internal processes. Customer Service Skills Development: Attend training sessions to improve communication, problem-solving, and conflict resolution skills. Knowledge Sharing: Foster a team environment where knowledge is shared to handle diverse customer issues effectively. Support Across Platforms: Provide customer support via multiple channels, including phone calls, emails, social media, and live chat. Adhere to SLAs (Service Level Agreements): Ensure timely responses and resolutions to customer issues, meeting the company's standards for response times and customer satisfaction. Customer Satisfaction: Focus on delivering an exceptional customer experience that meets or exceeds customer expectations, aiming for high satisfaction scores. Engagement in Loyalty Programs: Assist customers in understanding and participating in any customer loyalty or reward programs that Bookwater may offer. Retention Strategies: Work to ensure customers are satisfied enough to continue purchasing Bookwater products over time, identifying opportunities for retention. Customer Outreach: Reach out to customers via phone, email, or written communication to follow up on overdue invoices. Respond to Inquiries: Address customer inquiries regarding outstanding balances, payment schedules, or discrepancies in billing.
Posted 1 month ago
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