Advisor, Merchant Experience Specialist

Role Overview: As an Advisor at PhonePe Limited, you will be a part of the Customer Experience Operations team in Bangalore. The team is dedicated to addressing and resolving customer issues to enhance their overall experience while using PhonePe. Your role will involve handling customer queries, leveraging internal resources for solutions, and ensuring customer satisfaction through effective communication and problem-solving skills. Key Responsibilities: - Act with integrity and prioritize the customer in every interaction - Handle PhonePe account and transaction related queries efficiently - Utilize both phone and data channels as required - Follow specified process guidelines to achieve timely resolutions - Build trust with customers through meaningful interactions - Meet hourly and daily productivity goals consistently - Collaborate with internal teams to drive resolution and process improvements - Escalate issues appropriately and seek support from relevant teams - Engage and educate customers to maximize their usage of PhonePe services Qualifications Required: - Excellent written and verbal communication skills - Strong learnability and active listening abilities - Customer-oriented mindset with adaptability to different scenarios - Team player who is open to feedback and flexible in approach - Effective multitasking, prioritization, and time management skills - Proficiency in English and Hindi languages - Graduation (10+2+3) is mandatory - Multilingual skills in South Indian languages preferred About PhonePe Limited: PhonePe Limited offers a diverse portfolio of financial products and consumer tech businesses in India. With a vision to provide every Indian equal opportunity for financial progress, PhonePe aims to unlock the flow of money and access to services. The company values creating a supportive work environment where individuals can excel and contribute to innovative solutions that impact millions of users. Please note that the additional details of the company were not provided in the Job Description.,