Advisor, Merchant Experience Specialist

As an Advisor at PhonePe Limited, you will be a part of the Customer Experience Operations team based in Bangalore. Your role is crucial in ensuring customer satisfaction by addressing and resolving issues faced by PhonePe users. By actively engaging with customers, you will contribute to enhancing their overall experience with the platform. **Role Overview:** In your role as an Advisor, you will act with integrity and prioritize the needs of the customers in every interaction. Handling PhonePe account and transaction related queries will be a key responsibility. You should be able to effectively switch between phone and data channels, following specified process guidelines to provide prompt and accurate resolutions. Building trust with customers, meeting productivity goals, and leveraging internal resources for issue resolution are essential aspects of your role. **Key Responsibilities:** - Act with integrity and prioritize customer needs - Handle PhonePe account and transaction related queries - Flex between phone and data channels - Follow specified process guidelines for issue resolution - Build customer trust through interactions - Meet hourly and daily productivity goals - Leverage internal resources for issue resolution - Escalate issues appropriately and recommend process improvements - Engage and educate customers on utilizing PhonePe effectively **Qualifications Required:** - Excellent written and verbal communication skills - Good learnability and active listening skills - Strong customer orientation and ability to adapt to different scenarios - Team player mindset, open to feedback, and flexible - Ability to multitask, prioritize, and manage time effectively - Proficiency in English and Hindi languages - Graduation (10+2+3) is mandatory - Multilingual skills in South Indian languages are preferred PhonePe Limited offers a range of benefits to its full-time employees, including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other perks aimed at enhancing the overall well-being and professional development of its workforce. Join PhonePe to be a part of a dynamic team that is committed to providing exceptional customer experiences and driving innovation in the fintech industry.,