Advisor, Merchant Experience Specialist

As an Advisor at PhonePe Limited, you will play a crucial role in the Customer Experience team based in Bangalore. Reporting to the Assistant Manager, Customer Experience, you will be responsible for handling customer queries related to PhonePe accounts and transactions. Your primary focus will be on providing excellent customer service by understanding customer issues, leveraging internal resources, and following specified process guidelines to ensure quick and meaningful resolutions. The PhonePe Customer Experience team takes full ownership of customer problems and strives to enhance the product based on real-time insights and feedback. As an Advisor, you will have the opportunity to engage with customers through phone and data channels, building trust and educating them on leveraging PhonePe to the fullest. To excel in this role, you must have excellent written and verbal communication skills, good learnability, and the ability to actively listen and address objections. A strong customer orientation, adaptability to different scenarios, and the willingness to collaborate with internal teams are essential qualities. Graduation (10+2+3) is mandatory, and multilingual skills in South Indian languages are preferred. As part of the PhonePe team, you will work in a dynamic environment with varied challenges, offering continuous opportunities for development and growth in your career. The company culture at PhonePe emphasizes empowerment, trust, and ownership, encouraging employees to solve complex problems and execute projects with speed and purpose. PhonePe offers a range of benefits for full-time employees, including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other perks such as higher education assistance and car lease options. Join us at PhonePe to be part of a team that is dedicated to providing every Indian an equal opportunity to access financial services and consumer tech solutions.,