HIH Application Development Associate Advisor

Primary Responsibilities

Automation Development & Maintenance

• Design, develop, and maintain automation scripts and tools to streamline L2 production support tasks.
• Automate repetitive manual tasks such as log analysis, service restarts, data corrections, and batch job monitoring.
• Build self-healing mechanisms for common production issues.

Monitoring & Alerting

• Develop and enhance application health monitoring solutions using tools like Splunk, AppDynamics, Dynatrace, Prometheus, or custom scripts.
• Implement proactive alerting mechanisms to detect anomalies and performance degradation.
• Integrate monitoring tools with incident management platforms (e.g., ServiceNow, PagerDuty).

Incident & Problem Management

• Triage and resolve L2 production incidents, ensuring minimal downtime and impact.
• Perform root cause analysis (RCA) and contribute to permanent fixes or automation to prevent recurrence.
• Collaborate with L1, L3, and development teams to escalate and resolve complex issues.

Data Management & Updates

• Execute controlled data updates and corrections in production environments following change management protocols.
• Automate data validation and reconciliation processes to ensure data integrity.

CI/CD & DevOps Integration

• Collaborate with DevOps teams to integrate automation scripts into CI/CD pipelines.
• Support deployment automation and post-deployment validation tasks.

Documentation & Knowledge Sharing

• Maintain detailed documentation for all automation scripts, processes, and standard operating procedures (SOPs).
• Train L1/L2 support teams on using automation tools and interpreting monitoring dashboards.

Compliance & Security

• Ensure all automation and support activities comply with organizational security and audit standards.
• Implement logging and auditing in automation scripts for traceability.

Continuous Improvement

• Analyze support trends to identify opportunities for automation and process optimization.
• Participate in retrospectives and suggest improvements to reduce MTTR (Mean Time to Recovery) and increase system reliability.

About Evernorth Health Services