Helpdesk Engineer-L1 Support

2 - 5 years

5 - 6 Lacs

Posted:6 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Mandatory Skills:

Key Responsibilities:

  • Respond to incoming support requests via phone, email, or ticketing system.
  • Provide first-level troubleshooting for hardware, software, and peripheral issues.
  • Assist users with password resets, account access, and basic configuration support.
  • Escalate unresolved issues to Level 2 or appropriate technical teams.
  • Log and track support requests using the IT ticketing system.
  • Follow documented procedures and contribute to internal knowledge base articles.
  • Maintain professionalism and clear communication with end-users

Troubleshoot and resolve common Level 1 issues, including:

•Windows 10/11 OS issues, Utility Apps like Adobe, Notepad,

•Password resets, account unlock via Active Directory & self-service options
•Device onboarding, Installations & knowledge around Intune/Endpoint Manager

•Mailbox and Permissions, MS Exchange related queries
•Printing and peripheral support (webcam, headsets, mouse, keyboard, docking station)

Soft Skills:

Benefits:

  • Cabs pick and drop/ free meals
  • US Holiday calendar to be followed
  • Full time work from office

Nice to have skills (Not Mandatory):

  • MS Windows OS
  • MS O365
  • MS Office
  • MS Outlook

24*7 shift

Interested candidate, please share your Resume on this mail id Kiran.joshi@agreeya.com

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AgreeYa Solutions

IT Services and IT Consulting

Folsom CA

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