Help Desk Technician

As a Technical Support Specialist, your main role will be to provide assistance to users facing hardware, software, and network issues through various channels such as phone, email, or in-person interactions. You will be responsible for troubleshooting and resolving technical problems by diagnosing issues and escalating complex cases to higher levels of support when necessary. In this position, it will be essential for you to maintain documentation by updating the knowledge base and documentation with troubleshooting steps and solutions. Your focus on providing excellent customer service will be crucial in ensuring user satisfaction. Additionally, you will need to monitor and follow up on support requests to guarantee resolution and identify any unresolved issues that require escalation to the appropriate teams or managers. As part of your role, you will be expected to stay informed about new technologies and systems, continuously learning and adapting to changes in the industry. This proactive approach will enable you to effectively support users and contribute to the overall success of the technical support team. Qualifications Required: - Strong communication skills to effectively assist users and collaborate with team members. - Ability to troubleshoot technical issues and escalate complex problems as needed. - Attention to detail in maintaining documentation and updating the knowledge base. - Customer service-oriented mindset to ensure user satisfaction. - Willingness to learn and adapt to new technologies and systems. The company offers the following benefits: - Food provided Please note that this is a full-time, permanent position suitable for freshers. The work schedule is from Monday to Friday during morning shifts, and the work location is in person. As a Technical Support Specialist, your main role will be to provide assistance to users facing hardware, software, and network issues through various channels such as phone, email, or in-person interactions. You will be responsible for troubleshooting and resolving technical problems by diagnosing issues and escalating complex cases to higher levels of support when necessary. In this position, it will be essential for you to maintain documentation by updating the knowledge base and documentation with troubleshooting steps and solutions. Your focus on providing excellent customer service will be crucial in ensuring user satisfaction. Additionally, you will need to monitor and follow up on support requests to guarantee resolution and identify any unresolved issues that require escalation to the appropriate teams or managers. As part of your role, you will be expected to stay informed about new technologies and systems, continuously learning and adapting to changes in the industry. This proactive approach will enable you to effectively support users and contribute to the overall success of the technical support team. Qualifications Required: - Strong communication skills to effectively assist users and collaborate with team members. - Ability to troubleshoot technical issues and escalate complex problems as needed. - Attention to detail in maintaining documentation and updating the knowledge base. - Customer service-oriented mindset to ensure user satisfaction. - Willingness to learn and adapt to new technologies and systems. The company offers the following benefits: - Food provided Please note that this is a full-time, permanent position suitable for freshers. The work schedule is from Monday to Friday during morning shifts, and the work location is in person.