Help Desk Technician

Telestream

0 - 2 years

2 - 3 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

ticketing helpdesk schema workflow html http windows information technology remote support technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

In

this role, you will be part of our Information Technology Group, supporting our internal users and services.You will

be responsible for

providing end-user support, hardware and software troubleshooting, and workstation lifecycle management.

Responsibilities:

Technical Support: Provide technical assistance and support to end-users via phone, email, or in-person. Address user inquiries, troubleshoot hardware and software issues, and resolve technical problems promptly to minimize downtime.
Problem Diagnosis: Diagnose and identify hardware, software, and network issues by analyzing symptoms and troubleshooting steps. Utilize diagnostic tools and methodologies to isolate and resolve problems effectively.
Issue Resolution: Resolve technical issues related to desktops, laptops, printers, peripherals, and software applications. Escalate complex issues to senior technicians or system administrators when necessary, and follow up to ensure timely resolution.
Software Installation and Configuration: Install, configure, and maintain software applications, operating systems, and device drivers on end-user devices.
User Provisioning : End user provisioning and access rights management.
Hardware Provisioning : End -user workstation provisioning and setup.
Qualifications:
Previous experience in a technical support role or helpdesk environment.
Proficiency in troubleshooting hardware, software, and network issues.
Strong knowledge of Windows and\/or macOS operating systems.
Familiarity with ticketing systems and remote support tools.

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