Help Desk Technician( fresher )

Job Description

Provide technical support: Assist users with hardware, software, and network issues via phone, email, or in-person. Troubleshoot and resolve issues: Diagnose and resolve technical problems, escalating complex issues to higher levels of support. Maintain documentation: Update knowledge base and documentation with troubleshooting steps and solutions. Customer service: Provide excellent customer service, ensuring user satisfaction. Follow-up: Monitor and follow up on support requests to ensure resolution. Escalate issues: Identify and escalate unresolved issues to appropriate teams or managers. Learn and adapt: Stay up-to-date with new technologies and systems. Job Types: Full-time, Permanent, Fresher Pay: ₹12,951.82 - ₹65,097.15 per month Benefits: Food provided Shift: Morning shift Work Days: Monday to Friday Work Location: In person