Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in motera
>
Visual InfoSoft Pvt Ltd
>
Help Desk Executive

Help Desk Executive

Visual InfoSoft Pvt Ltd

2 - 31 years

2 - 3 Lacs

motera ahmedabad

Posted:1 day ago| Platform: Apna logo

Apply

Skills Required

escalation recording empathy communication software support drive ethics

Work Mode

On-site

Job Type

Full Time

Job Description

Help Desk Coordinators would be a part of Customer Success team, and would be expected to take the initial customer phone calls and emails, escalations, understand the issues / queries in layman or non-technical terms from the customer, and communicate the same to technical team well within the time frame to ensure the resolution of the issues / escalation with in Time as per the Client Issue. Job Role · Be the voice of IT Helpdesk, serving as the primary point of contact for client escalations and issues. · Take initial issues / escalation information, understand client issue, ensure timely and calm, patient response to the client. · Ensure timely recording the issue in the system, raise helpdesk tickets. Required Skills · Any bachelors degree · Empathy and patience when dealing with challenging customer situations · Excellent communication skills, both verbal and written. · Ability to work independently and collaboratively in a fast-paced environment. · Proficiency in using ticketing software, telephony system & other customer support tools will be good to have. Desired Personality traits · Proactive, Self-Drive & Result orientation · Strong work ethics and sense of commitment · Strong Interpersonal Skills to ensure smooth co-ordination with various teams and customer · Ability to work in a faced paced environment

More Jobs at Visual InfoSoft Pvt Ltd

Software Sales & Support Executive

Ahmedabad

Experience: Not specified

INR 2 - 4 Lacs

Accountant/ Accounts Executive

Motera, Ahmedabad

Experience: Not specified

INR 1 - 2 Lacs

Software Sales & Support Executive

Surat

Experience: Not specified

INR 2 - 4 Lacs

Senior HR Recruiter

Motera, Ahmedabad Region

2.0 - 31.0 yrs

INR 2 - 3 Lacs

HR Recruiter

Motera, Ahmedabad

1.0 - 31.0 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Visual InfoSoft Pvt Ltd

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Help Desk Executive