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Job Summary Job Description 5-7 Years’ experience in implementing IT Operations Management, Discovery, Monitoring, and AIOps solutions Experience of implementing BMC Helix ITOM / ITSM for at least 1 customer Design, Engineering and development experience on AIOPS and analytics solutions Strong understanding and experience on Machine Learning algorithms?for?various AIOPS use cases such as classification, clustering, and anomaly detections. Understanding of ITOM strategic approach to generative AI and Knowledge of configuring and obtaining the appropriate license to use GenAI capabilities Working Experience with one or more Hyper scalar AI/ GenAI offerings such as Azure OpenAI, Google Vertex, Llama. Understanding on GenAI implementations – Foundation models, Fine tuning, RAG, Prompt engineering. Working knowledge and understanding on development of?ML?models based on a widely used variety of?ML?algorithms like classifier algorithms (Linear, Logistics, decision tree, Naïve Bayes, Support Vector, KNN, Random?forest), clustering / outlier algorithms (K-means, mean-shitfing, DBSCAN, GMM, Hierarchical Clustering, etc), neural networks (ANN, RNN, etc) Development experience on?GenAI/ML/NLP for?IT Operations use cases. Strong prior experience on development and or/implementation of ITOM, ITSM and APM tools like OpenText OpsBridge, IBM Netcool, Sciencelogic, ServiceNow, BMC Remedy, OTRS, CA APM, Appdynamics, Dynatrace, ServiceNow Orchestrator, BMC Atrium Orchestrator, OpenText Operations Orchestrator Strong experience and background of IT Operations Management processes, IT Service Management Strong understanding of IT Operations Automation concepts and ability to leverage GenAI techniques for enabling it Strong understanding of Cloud & infrastructure technologies such as virtualization, hyper converged infrastructure, as-a-service, Software defined networks, servers, and storages Show more Show less
