264 Healthcare Operations Jobs - Page 8

Job description: As a Branch Manager, you will spearhead the operational and strategic direction of multiple diagnostic centers within your designated region. Your primary responsibility will be to ensure the efficient and effective delivery of high-quality diagnostic services, adhering to established protocols and standards. This involves overseeing all aspects of center operations, including staff management, financial performance, resource allocation, and patient satisfaction. You will be instrumental in fostering a positive and productive work environment, mentoring and developing your team to achieve operational excellence. A key aspect of your role will be to drive business growth by implementing strategic initiatives, building relationships with referring physicians and healthcare providers, and ensuring the centers meet or exceed revenue targets. You will be responsible for monitoring key performance indicators, identifying areas for improvement, and implementing solutions to enhance efficiency and service delivery. Furthermore, you will ensure compliance with all regulatory requirements and maintain a strong focus on quality control and patient safety. Your leadership will be crucial in maintaining the reputation and success of Vijaya PH Diagnostic Centre within your assigned geographical area.

Responsibilities: * Lead claims processing from intake to resolution. * Ensure compliance with regulatory requirements. * Optimize processes, reduce TAT & improve SLA. * Manage team performance and development. Annual bonus

SUMMARY Job Title: Healthcare Administration Services Representative Location : Airoli, On-site Shift Timing : 5:30 PM - 3:00 AM We are in search of individuals with exceptional communication abilities and the flexibility to work different shifts to become part of our team as Healthcare Administration Services Representatives. As a part of this role, you will have a significant impact on integrating digital advancements into healthcare operations to ensure the provision of efficient and effective services. Responsibilities : Collaborate closely with the Healthcare Management team to supervise the administration of various healthcare facilities Oversee day-to-day operations, department activities, budgeting, research, and quality assurance Manage crucial documentation and resources for global applications Handle electronic submissions, including original application filings and Life Cycle Management submissions Requirements Requirements: : Residency within a 30 km radius from Airoli is mandatory Immediate Joiners Preferred Qualifications : Bachelor's degree (excluding B.Tech/B.E and BSC IT) with a graduation year of 2025 Exceptional verbal and written communication skills Proficiency in MS Office applications (Excel, Word, and PowerPoint) Willingness to work night shifts Benefits Salary: 18700/Month CTC PF ESI BOTH WAY CAB WORK FROM OFFICE

Roles and Responsibilities Provide health coaching services to patients, focusing on patient care and counseling. Assist doctors in managing patient relationships and ensuring effective communication between patients, families, and medical professionals. Support healthcare operations by coordinating with various departments to ensure seamless delivery of healthcare services. Collaborate with health management teams to develop strategies for improving patient outcomes through data-driven decision making To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Ashwini : 9923656681

Not Applicable Specialism Managed Services & Summary . Those in social sustainability at PwC will focus on providing consulting services related to topics such as social responsibility and impact, labour conditions, diversity and inclusion, product safety and more. You will analyse client needs, develop strategies to enhance social impact, and offer guidance and support to help clients integrate sustainable and socially responsible practices into their operations and stakeholder engagement. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary Responsibilities Support research, analysis and problem solving using a variety of tools and techniques. Prepare research proposal and stakeholder management Consulting experience for healthcare sector clients Lead engagements with clients to understand their needs and requirements. Conduct comprehensive assessments of clients current business processes and provide strategic recommendations. Advise clients on analyzing existing challenges and implementing complex solutions, concepts, and models for political and economic decisions. Mandatory skill sets Program Management Stakeholder Management Business development Healthcare operations Preferred skill sets Program Management Stakeholder Management Healthcare operations Years of experience required 6+ Education qualification Masters in public health or MBA Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Business Development, Healthcare Operations, Program Management, Stakeholder Management Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Community Relations, Creativity, Customer Data Management (CDM), Diversity Program Development, Embracing Change, Emotional Regulation, Empathy, Environmental Health and Safety, Human Capital Management, Human Rights Issues, Inclusion, Intellectual Curiosity, Investor Communications, Just Transition, Learning Agility, Optimism, Product Safety, Professional Courage, Relationship Building {+ 7 more} Travel Requirements Government Clearance Required?

HR Mayuri: 89566 31876 Progenesis IVF as a Financial Counsellor cum Center Manager! patient counselling,treatment package explanation,center operations,staff coordination, and ensure smooth clinic functioning. Must have leadership and finance skill

Role Summary: As the National PCM , you will be the torchbearer of operational excellence, patient care standards, and team grooming across all Dr Batra's clinics nationwide. This leadership role calls for a dynamic professional who can champion patient experience, build and mentor PCM teams, uphold brand etiquette, track operational performance, and ensure streamlined clinic functionality all while setting benchmarks in communication, discipline, and professionalism. Key Responsibilities: Training & Development: Design and conduct PCM onboarding and refresher training programs. Standardizeand implement patient interaction protocols, dress codes, and front-desk etiquette across clinics. Organize periodic workshops on communication skills, grooming, conflict resolution, and clinic SOPs. Mentor and upskill PCM teams to meet patient care and service standards. Clinic Operations Oversight: Monitor and audit clinic functioning to ensure adherence to company protocols. Work closely with clinic teams to maintain hygiene, upkeep, and patient-friendly environments. Ensure compliance with all clinical and operational policies at the national level. Patient Experience & Relationship Management: Set high standards for patient counseling, query handling, and grievance redressal. Design patient satisfaction trackers and feedback loops for continuous improvement. Team Management & Leadership: Oversee PCM performance across regions; identify high performers and training needs. Guide PCMs in handling PSEs and Therapists effectively. Promote discipline, ownership, and professionalism within the clinic teams. Business Operations & Revenue Monitoring: Monitor and track clinic-level revenue generation with inputs from the business analytics team. Identify gaps and suggest strategic inputs to improve performance. Coordinatewith Regional Managers to ensure alignment with targets. Key Skills Required: Fluent & Polished Communication especially in English, both verbal and written Leadership & Team Building Active Listening & Patient-Centric Thinking Professional Grooming & Presentation Training & Mentoring Skills Assertive, Calm & Solution-Oriented Approach Multi-tasking with Operational Discipline Strong Analytical Acumen for Business Tracking Qualification & Experience: - Healthcare Experience Preferred Minimum Education: Graduate (Masters Degree preferred) Experience: 8+ years in clinic/hospital operations or service excellence roles, with at least 2 years in a leadership/training role Language: Must have excellent command over English Willingness to travel to clinics across the country (minimum 15 days a month

Key Resps: Conduct health assessments and provide personalized wellness advice. Develop and implement health promotion programs. Monitor and evaluate health initiatives. Collaborate with healthcare professionals to coordinate

A Medical Superintendent is the administrative and medical head of a hospital, responsible for overseeing all aspects of its operations . They ensure the delivery of high-quality medical services, maintain patient safety, and manage the hospital's finances and personnel. This role involves a combination of clinical and managerial duties, requiring strong leadership and decision-making skills. Key Responsibilities: Administrative Leadership: Oversee daily hospital operations, ensuring smooth functioning of all departments. Clinical Oversight: Supervise clinical departments and medical/non-medical staff, ensuring high-quality care. Patient Safety: Implement and monitor patient safety procedures, including infection control policies and addressing adverse incidents. Staff Management: Manage staffing levels, recruitment, training, and performance evaluations. Quality Assurance: Oversee the delivery of quality primary and secondary health care, and monitor and improve clinical outcomes. Financial Management: Develop and manage the hospital's budget and financial resources. Legal and Regulatory Compliance: Ensure the hospital adheres to all relevant regulations and guidelines. Community Relations: Interact with patients, families, and other stakeholders to ensure positive patient experiences and community engagement. Community Relations :: Develop and implement the hospital's strategic plan to achieve its goals and objectives. Required Skills: Leadership and Management : Strong leadership, communication, and interpersonal skills are essential for managing a large and diverse team. Clinical Expertise: A strong understanding of medical procedures and protocols is necessary to ensure high-quality patient care. Financial Acumen: Knowledge of budgeting, financial planning, and resource management is crucial for managing the hospital's finances. Communication and Interpersonal Skills: Effective communication skills are essential for interacting with staff, patients, and other stakeholders. Problem-solving and Decision-making: The ability to analyze problems, make sound decisions, and implement effective solutions is essential for managing the hospital's operations. Organizational and Planning Skills: Strong organizational and planning skills are necessary to manage the hospital's workload and ensure smooth operations.

Responsibilities: Collaborate with medical staff & stakeholders Oversee hospital operations & resources allocation Ensure compliance with regulatory standards

Roles and Responsibilities Provide health coaching services to patients, focusing on patient care and counseling. Assist doctors in managing patient relationships and ensuring effective communication between patients, families, and medical professionals. Support healthcare operations by coordinating with various departments to ensure seamless delivery of healthcare services. Collaborate with health management teams to develop strategies for improving patient outcomes through data-driven decision making.

Role & responsibilities: Educate patients on healthcare services, insurance benefits, and treatment options Assist in care coordination and appointment scheduling Support patient wellness and disease prevention efforts Maintain accurate patient records and follow-up documentation Collaborate with medical professionals to ensure optimal patient care Preferred candidate profile: Freshers are welcome from science/pharmacy background. How to Apply: To schedule your interview call or send your CV through WhatsApp HR Ashwini: 9822643371

Provide patients with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Communicate with patients suffering from various ailments post-discharge to understand their health status and counsel. Monitor patients to evaluate the progress of the treatment and maintain records. Engage with patients to understand their medical needs and effectively channel them to the Hospitals. To handle patient queries and respond to pre-defined FAQs. Counselling patients who have been advised for surgeries on the health outcomes of the Hospitals . To collate health records-related data from consenting patients.

Not Applicable Specialism Managed Services Management Level Senior Associate Summary . Those in social sustainability at PwC will focus on providing consulting services related to topics such as social responsibility and impact, labour conditions, diversity and inclusion, product safety and more. You will analyse client needs, develop strategies to enhance social impact, and offer guidance and support to help clients integrate sustainable and socially responsible practices into their operations and stakeholder engagement. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . Summary Responsibilities Support research, analysis and problem solving using a variety of tools and techniques. Prepare research proposal and stakeholder management Consulting experience for Public healthcare sector clients Lead engagements with clients to understand their needs and requirements. Conduct comprehensive assessments of clients current business processes and provide strategic recommendations. Advise clients on analyzing existing challenges and implementing complex solutions, concepts, and models for political and economic decisions. Mandatory skill sets Program Management Stakeholder Management Business development Healthcare operations Preferred skill sets Program Management Stakeholder Management Healthcare operations Years of experience required 4+ Education qualification Masters in public health or MBA Education Degrees/Field of Study required Master of Business Administration Degrees/Field of Study preferred Required Skills Program Management Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Community Relations, Creativity, Customer Data Management (CDM), Diversity Program Development, Embracing Change, Emotional Regulation, Empathy, Environmental Health and Safety, Human Capital Management, Human Rights Issues, Inclusion, Intellectual Curiosity, Investor Communications, Just Transition, Learning Agility, Optimism, Product Safety, Safety Compliance, SelfAwareness, Social Impact Assessments {+ 2 more} Travel Requirements Available for Work Visa Sponsorship

Operations Manager -Immediate joiners preferred Location-Hyderabad Relevant knowledge- 3- 10 years About Process : • Responsible for operations delivery for the customer service process for the largest • Key KPIs include Service Levels, NPS/CSAT and Quality Assurance • People Metrics Shrinkage and Attrition • Channel of service – Inbound Voice, Social Media, Chat & Email • Conducting Performance Reviews and Coaching for team members • Weekly client interaction • Quality and Training • Team management / Performance evaluation • Process Improvement / Compliance • Identify and drive continuous improvements and initiatives in process • Compliance ,Controlling shrinkage & Attrion ,Grooming , Revenue generation , for end to end functioning of the team • Running day to day operational activities like Performance Management, Rewards & Recognition, Coaching & Feedback (Including people development) • Proper understanding of issues and concern, followed by appropriate action through Team meetings and Regular one to ones with the Direct repartees • Appraise each Team member, create a development plan and identify training needs • Ensured the entire team adheres to the audit requirements not restricted to compliance of process procedures ,Business Process improvement , SLA Management , Client Coordination , Client Management ,Team Motivation ,Scheduling & Forecasting , Floor Adherence • Improve the overall client experience by coaching, role modelling, and providing a high standard of client service • Create a powerful and compelling vision, show enthusiasm, excitement, and passion for challenging organizational • Provided supervision to develop customer service representative's skills in order to achieve operational and organizational objectives • Managed third party vendor relationship and service level agreement to ensure quality customer service • Administered all policies and procedures to effectively run a successful business • Handling People and Process issues in professional way to ensure 100 % employee satisfaction

Interested candidate can share their CV at resumes@miracleshealth.com or call at 7678254255

1 To investigate and verify insurance health claims 2 Required to work on computers and make calls to our clients 3 discuss cases with patients and doctors. We provide full training

We are looking for an experienced Assistant Manager to lead a team in the Chat/Back Office division focused on Property & Casualty (P&C) Insurance operations. This role involves managing a team of 15-25 members, handling day-to-day operations, liaising with clients, and ensuring high service quality. Your Future Employer - A leading global business services provider offering solutions in insurance operations with a dynamic work culture, a focus on employee well-being, and opportunities for professional advancement. Responsibilities - Oversee daily operations and manage performance metrics, KPIs, absenteeism, and attrition Handle client communications and escalations, ensuring SLA adherence Lead team reviews, support staff development, and foster a collaborative environment Participate in performance feedback, reporting, and operational enhancements Work in 24x7 environments, split shifts, and rotational rosters Requirements - Graduation in any discipline (mandatory) 3+ years of experience in General Insurance or Chat Processes 1+ year in an operational leadership role managing at least 10 team members Proficiency in MS Excel, Word, Outlook, and Access Strong communication, leadership, and interpersonal skills What is in it for you - Join a fast-paced environment that values innovation and efficiency Work with a supportive leadership team focused on your professional growth Opportunity to impact global insurance operations and drive meaningful outcomes Reach us: If you think this role aligns with your career goals, kindly email your CV to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in Pune, Assistant Manager Operations Jobs, Insurance Operations Jobs, General Insurance Jobs, Chat Process Jobs, P&C Insurance Jobs, Team Handling Jobs, Customer Service Operations Jobs, SLA Management Jobs, US Process, US Insurance

Role & responsibilities HEAPS is a health tech platform and Software as a Service (SAAS) provider which leverages advanced data analytics, artificial intelligence and machine learning to revolutionize healthcare delivery and payments model by building a Healthcare Network and a Value Based Care” model. Responsibilities: Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses Communicate with patients suffering from various ailments post discharge to understand the status of their health and counsel them To enroll new patients into the system once they call in Role & responsibilities Preferred candidate profile

- Undertaking patient consultations and physical examinations. - Performing surgical procedures. - Providing general pre and post operative care. - Monitoring and administering medication. - Assessing and planning treatment requirements. - Liaising daily with staff including other doctors, non medical management staff and health care professionals. - Writing reports and maintaining records. - Promoting health education and training of staff nurses. - Activate emergency codes as and when required. - Coordinating with Operations and Billing in patient discharges. - Coordinate with ward teams to improve customer satisfaction.

- Undertaking patient consultations and physical examinations. - Performing surgical procedures. - Providing general pre and post operative care. - Monitoring and administering medication. - Assessing and planning treatment requirements. - Liaising daily with staff including other doctors, non medical management staff and health care professionals. - Writing reports and maintaining records. - Promoting health education and training of staff nurses. - Activate emergency codes as and when required. - Coordinating with Operations and Billing in patient discharges. - Coordinate with ward teams to improve customer satisfaction.

Role & responsibilities We are looking for 10+ years of training and development experience with minimum of 5+ years of experience in training for RCM (Medical Coding, Account Receivables Process in Healthcare operations) Hands-on experience designing training for medical billing, coding, claims adjudication, or provider support services. In-depth understanding of RCM lifecycle and terminology (ICD, CPT, HCPCS, EOBs, etc.) Strong presentation and facilitation skills Proficiency in Learning Management Solutions (LMS) platforms. Preferred Certified Revenue Cycle Representative (CRCR). Graduate degree in Education, Business, or related field (Masters or professional certifications like CPC, AHIMA, Six Sigma is preferred).

Our client is a leading oncology and hematology healthcare provider in India, established in 2018. With a network of specialized cancer clinics across major cities, including Mumbai, Pune, Nashik, Aurangabad, Kolhapur, Nagpur, Gujarat, and Indore, the institution is recognized for delivering advanced and compassionate cancer care. Backed by $28 million in funding and a workforce of 575 professionals, it offers services such as chemotherapy, immunotherapy, targeted therapy, genetic counseling, psycho-oncology, and medical tourism. Job Title : Center Administrator Job Location Pune Benefits Offered Medical Insurance, Ex-gratia, Additional allowances Role Summary The admin ensures that the daycare center is optimally staffed & efficiently operated. Ensure that facilities are maintained, manage and support a complement of daycare staff. He/She enables high standards for patient experience at all times. He/She intervenes in any issues that arise between staff & patients to amicably resolve the issues. Major Duties and Responsibilities A) Patient Experience Monitor housekeeping & overall center hygiene including patient waiting areas, patient treatment rooms, washrooms etc. to ensure best standards Ensure adequate employee rostering as per patient load Ensure patient waiting times are maintained as per given standards Ensure patient feedback forms are fully filled by the patients/relatives Ensure google reviews are taken for the centre as per the given target Manage phone calls from patients, vendors, colleagues and correspondence through e-mail, letters, packages etc. Ensure operation of equipment by completing maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques according to NABH Standards (if applicable). B) Employee Management Enable a positive work culture at the center Listen & appropriately respond to employee queries related to benefits, leaves, OT etc. Job Description Handhold new employees to ensure their comfort with the work culture & the job Conduct employee engagement events at the center Work in conjunction with central HR team to create a training calendar for individual employee Maintain a training MIS for the center Help the central HR team to execute the annual performance appraisal at the center C) Management Information System Share the desired information about the center to the relevant stakeholders at corporate office Ensure accuracy of shared data D) Financial Impact Ensure that all patients referred by the medical oncologist for financial counselling are properly explained about the financial charges for relevant procedures Keep proper track of patients who take financial counselling as to get them to take treatment Ensure 100% accuracy of collected cash Help the TPA desk to ensure collection of insurance money in the given TAT Support budgeting and bookkeeping procedures Submit and reconcile expense reports (petty cash, invoices) E) Miscellaneous Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies, placing and expediting orders for supplies; verifying receipt of supplies. Cover the reception desk when required. Qualifications and Skills At least a Bachelors degree (Any specialization) At least five years in hospital/daycare operations Solid communicator Location : Shivaji Nagar, Pune Working Days : Monday to Saturday

*Denial Management *Perform pre-call analysis & check status by calling the payer/ using IVR / web portal services for Hospital billing *Record after-call actions & perform post call analysis for the claim follow-up. *Resolve enquiries, complaints Required Candidate profile *Qualification: HSC/ 12th/ Under Graduates/Graduates *Experience: 01 to 4yrs *Good exposure to the US Healthcare Industry, Various Reports & Denial Management. *Open for night shifts

Job Purpose: The Person in this Position is a first point of Contact in the Hospital, so he/she has to welcome the customer(s) with q warm smile and thoroughly enquire, guide regarding the facilities available, delegate the customers to either PCC/PRO/TPA/AO as required. Primary Responsibilities : Articulate the organization's vision to staff, patients and the community. Serve as a liaison among governing boards, medical staffs, Department managers, Doctor and visiting consultants and oversee Projects, Medical operations and Corporate Governance of the hospitals. Manage the team that runs each major function of the hospital to the highest professional standards Practical Financial acumen in managing budgets, Understand financial reports (at least P&L statement). Demonstrate ability to link financial targets to operational goals, plan and execute operational changes in the organization. Deep passion for customer wellbeing, coupled with a driving motivation to solve their problems and continually improve their experience. Attract high quality employees and provide them a supportive work environment. Develop the direct and indirect reportees of the Centre Head by conducting formal and informal assessment of their performance and providing feedback for improvement. The Centre Head will also provide access to training and coaching for employees. Work closely with the corporate team to develop and implement short and long-term strategic plans in accordance with the hospitals mission, vision, and philosophy. Oversees design, marketing, promotion, delivery and quality of programs, products and services Provide overall operational oversight; lead weekly and monthly operation reviews with groups core management team. Establishes and maintains communications and relations with the Medical Staff and supports development of business ventures with them, individually and collectively, that promote cooperation and coordinated effort in accomplishing mutual goals Encourage ownership of goals and initiatives and encourage active participation in decision-making. To provide leadership in coordination and implementation of medical and administrative policies, ensure changes to policies and protocols are clearly communicated to the concerned employees, doctors or any other concerned ones and the new policies & protocols are followed. Provide strategic leadership to Department Heads and officers. Establish a culture of open communication, accountability, and timely decision-making. Create a culture of continuous improvement across the organization by establishing a clear set of operational metrics and targets for each critical business process within the company Facilitate and promote process improvement to ensure customer satisfaction. Experience : Minimum of [7-10] years of experience in healthcare management, with at least [3-5] years in a senior leadership position in Multispecialty Hospital. Number of vacancies : 02 Preferred candidate profile 1. Knowledge of local languages. 2. Knowledge of office processes, procedures, and technology (Including Computer skill). 3. Experience in supervising, project and team activities. Ability to read and interpret accounting and financial reports. 4. localites candidates given priority 5. MHA (Master in Hospital Administration)/BAMS/BHMS/ MBA in HealthCare 6. Expert in Generating Hospital Revenue. 7. Immediate joiner.