Health Club Associate

Job Description

The Health Club Associate performs reception duties and ensure all fitness facilities including the water level and temperature of the swimming pools are maintained in the best working and hygienic condition. He / she guides guests in using the fitness equipment safely, ensuring guest satisfaction at all times. What will I be doing? As the Health Club Associate, you will be responsible for performing the following tasks to the highest standards: Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests. Take initiative to resolve issues, clearly communicating with both guests and colleagues. Respond quickly and positively to changing requirements and tasks assigned. Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile. Assist and explain to guests the use of all Health Club facilities and ensure the safety of guests using the facilities. Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately. Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. Ensure the opening and closing procedures of the Health Club are carried out smoothly and efficiently. Clean headsets and headset sponges after each guest s use. Read, understand and acknowledge the Health Club communications book daily. Ensure all guests sign in the in and out form when using the facilities. Actively introduce guests the hotel s Spa and Health Club membership cards. Attend to all malfunctioning equipment and follow through, issuing work order for maintenance issues. Perform other related duties and special projects. Carry out any other reasonable tasks or requests as directed by the Management. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Health Club Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,