About Health Catalyst Careers 2025
Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, committed to being the catalyst for massive, measurable, data-informed healthcare improvement. Drive change across your healthcare organization with powerful data, analytics, and expertise that improve performance and quality of care.Health Catalyst Careers 2025 DetailsCompany Name Health Catalyst Job Role L1 Support Engineer Job Type Full Time Job Location Hyderabad Education BE/ B.Tech Career Level 0 – 1 Years Salary Not Mentioned Company Website www.healthcatalyst.com
L1 Support (Level 1) Engineer:
provides outstanding customer service by supporting our clients with a wide range of proprietary medical record processing and analytics products. This role is the initial point of contact for the clients to answer questions and solve problems.This is an excellent opportunity with growth potential and on-the-job learning and mentorship.
If you love to…
- Provide excellent customer service by serving as the initial point of contact via telephone or ticket portal, follow up on open issues to ensure resolution
- Develop and sustain a productive customer relationship, making the customer and their needs a primary focus.
- Utilize and contribute to a shared knowledgebase providing procedural and technical direction.
- Provide technical support of hosted applications, servers, 3rd party connections, and network resources.
- Assist with navigating around application menus and may be required to remote into customer’s systems.
- Effectively escalate complex problems to a large number of engineering teams
- Real time monitoring of active client environments using SolarWinds, Prometheus, and Uptime Robot
- Willing to support our clients 24/7/365 with flexible shift scheduling which may include on-call coverage evening, overnight and weekends.
What You Bring To This Role
- Strong knowledge of Network troubleshooting, including command prompts for connectivity issues, locating IPs (Internet Protocol), and identifying connection errors.
- Proficient with probing questions, collecting the most relevant information up front.
- Ability to troubleshoot within the scope of the contract, redirecting externally as needed.
- Ability to communicate clearly and professionally, both verbally and in writing
- Amazing customer service skills, with the ability to empathize.
You May Also Bring This
- Previous computer technical support preferred.
- Some comprehension of PowerShell commands
- Jira experience
- AWS experience
Candidates Also Search:
BE/ B.Tech Jobs
Preferred Experience And Education Requirements
- High School Diploma or equivalent required.
Information Security And Compliance Responsibilities
- Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
- Adhere to and comply with the organizations Acceptable Use Policy.
- Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.
Health Catalyst Careers 2025 Application Process
DOUBLE CLICK TO APPLY ONLINE !
We wish you the
best of luck in your Health Catalyst
Careers 2025
. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
