Head Waiter/Supervisor

Company Description

BOCS Pizza, an innovative brand backed by Brand Monk Food & Beverages Pvt Ltd, is transforming India’s pizza experience with its signature square pizzas that offer 22% more surface area than conventional pizzas. Recognized as a leading franchise in India, BOCS Pizza has received accolades such as the Times Food Award and Silicon India Top 10 Promising Franchise 2023. With a technology-driven, zero-wastage approach and high profitability, we are rapidly expanding with plans for over 500 stores across India in the next three years. BOCS Pizza is committed to delivering innovative, delicious pizzas while empowering entrepreneurs through its award-winning franchise model. Join us in our mission to become India's #1 pizza franchise and a leader in the quick-service restaurant (QSR) industry.

Role Description

BOCS Pizza is seeking an experienced and customer-focused Head Waiter / Service Supervisor for a full-time, on-site position in Madurai. In this leadership role, you will oversee the front-of-house operations, ensure exceptional customer service, and supervise the service staff to maintain BOCS Pizza’s service standards. You will be responsible for staff scheduling, training, service coordination, handling customer concerns, and supporting daily store operations. The role demands strong leadership, operational efficiency, and a hands-on approach to service excellence.

Qualifications

• Proven experience as a Head Waiter, Service Supervisor, or similar role in a QSR or restaurant environment
• Strong leadership and team management skills
• Excellent customer service and problem-solving abilities
• Ability to train, guide, and motivate service staff
• Knowledge of food safety, hygiene, and service standards
• Experience with billing, POS systems, and cash handling
• Ability to manage shift operations and coordinate with kitchen teams
• Strong communication, organizational, and multitasking skills

Job Types: Full-time, Permanent

Benefits:

• Food provided

Work Location: In person (Madurai)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Food provided

Work Location: In person