Head Waiter/Supervisor

0 years

2 - 3 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

A Head Waiter (or Maître d'/Lead Server) supervises dining room staff, ensures excellent guest service, manages table assignments, resolves complaints, and coordinates with the kitchen for smooth service, acting as a link between management and servers, focusing on hospitality standards, training junior staff, and maintaining dining area cleanliness. They handle reservations, anticipate guest needs, promote specials, and ensure high food/service quality, bridging front-of-house (FOH) and back-of-house (BOH) operations. Key Responsibilities:

  • Staff Supervision: Lead, train, schedule, and monitor servers and bus staff.
  • Guest Experience: Welcome guests, manage seating, handle complaints, and ensure high satisfaction.
  • Operations Management: Coordinate food delivery, manage reservations, oversee table settings, and maintain cleanliness.
  • Kitchen Liaison: Communicate orders, resolve discrepancies, and ensure food quality.
  • Training & Standards: Uphold service standards, train new hires, and ensure team grooming/appearance.
  • Essential Skills & Qualifications:
  • Leadership, strong communication, and problem-solving.

In essence, they are the "right hand" during service, ensuring everything runs seamlessly for a top-tier guest experience.

  • Knowledge of food, wine, and health/safety.
  • Customer service orientation and ability to work under pressure.
  • Often a high school diploma or relevant food service training.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

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