Job
Description
Head Waiter / Supervisor Location: Artjuna, Goa Website: www.artjuna.com / www.mojigao.com Position Overview The Head Waiter / Supervisor at Artjuna is responsible for ensuring an exceptional dining experience by leading and supporting the service team, maintaining Artjuna’s high standards of hospitality, and assisting in the day-to-day operations of the café and restaurant. The ideal candidate is a hands-on leader with a passion for customer service, strong organizational skills, and a positive team-oriented attitude. Key Responsibilities Guest Service Excellence: Welcome and interact with guests warmly and professionally. Ensure all guests have an outstanding Artjuna experience from arrival to departure. Handle guest complaints or feedback promptly and courteously, escalating to management when necessary. Team Leadership: Supervise, train, and motivate waitstaff to maintain high service standards. Allocate and manage shift duties among the service team efficiently. Conduct pre-shift briefings to communicate specials, menu changes, and service focus points. Operational Efficiency: Ensure smooth operation of the dining areas during service hours. Coordinate with kitchen and bar teams for seamless order flow. Maintain hygiene, cleanliness, and organization of the restaurant floor at all times. Assist in inventory checks for service items (cutlery, crockery, service equipment). Quality Control: Monitor food and beverage presentation and service standards. Ensure adherence to Artjuna’s SOPs (Standard Operating Procedures) at all times. Reporting and Communication: Provide regular feedback and updates to the Restaurant Manager. Assist with scheduling and daily staff attendance reporting. Support the implementation of special events, promotions, or seasonal menu changes. Job Requirements Prior experience as a Head Waiter, Captain, or Supervisor in a busy café or casual fine-dining restaurant (minimum 2-3 years). Strong knowledge of food and beverage service standards. Excellent communication and leadership skills. Ability to handle high-pressure situations with calmness and efficiency. Positive attitude, reliability, and high attention to detail. Basic knowledge of POS systems and order-taking devices. Fluent in English; knowledge of Hindi or Konkani is an advantage. Flexibility to work weekends, holidays, and different shifts as needed. What We Offer A friendly, professional, and creative work environment. Opportunities for career growth within Artjuna’s expanding operations. Competitive salary package. Staff meals during shift hours. Training and development programs focused on hospitality excellence. Growth Path Opportunity to grow into an Shift Manager role within the Artjuna brand based on performance and leadership qualities. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹26,000.00 per month Benefits: Food provided Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person
