Job
Description
Job Title: Reception Supervisor (Multi-Property) Location: Mojigao Eco-Resort & Artjuna Cabanas, Goa Website: www.mojigao.com / www.artjuna.com Department: Front Office & Guest Services Reports to: Property Manager / Operations Head Job Overview: The Reception Supervisor acts as the lead contact point for all guest-facing services at Mojigao Eco-Resort and Artjuna Cabanas. This position is responsible for overseeing the day-to-day functioning of the reception desk, ensuring smooth check-in/check-out processes, maintaining a warm and welcoming guest experience, and training and supervising the front office team. Key Responsibilities:Guest Relations & Front Desk Operations Ensure all guest arrivals, departures, and in-house movements are managed efficiently and professionally. Personally greet VIPs and long-stay guests, ensuring comfort and personalized service. Handle guest complaints and feedback with empathy and problem-solving efficiency. Maintain up-to-date knowledge of all resort facilities, events, and promotions. Team Supervision Lead, train, and support a team of receptionists and front office staff. Assign daily tasks and ensure appropriate shift coverage and service continuity. Monitor grooming standards, communication, and customer service levels of the team. Conduct briefings and performance feedback sessions with staff. Administrative & System Duties Oversee reservation and billing processes, ensuring accuracy in software systems (e.g. PMS). Manage guest records, ID verifications, and compliance with check-in protocols. Prepare daily front office reports and communicate occupancy trends to management. Coordinate with housekeeping and maintenance teams for room readiness and guest requests. Security & Standards Ensure guest privacy and security protocols are strictly followed. Monitor lobby and reception areas for cleanliness, orderliness, and hospitality standards. Report and document any unusual activity or incident at the property front. Key Skills & Requirements: Minimum 2–3 years experience in a hospitality front office or guest relations role; at least 1 year in a supervisory role. Strong interpersonal and communication skills (English essential, Hindi/other languages a plus). Knowledge of hotel property management systems (e.g., Cloudbeds, Little Hotelier, etc.) preferred. Warm, composed, and guest-first attitude, with a passion for hospitality. Ability to multitask, remain calm under pressure, and manage a small team effectively. Flexible to work in shifts, including weekends and holidays as per operational needs. Work Environment: You will work across two serene and nature-rich hospitality properties with a strong community and wellness focus. The ideal candidate is someone who thrives in boutique eco-resort environments, enjoys engaging with diverse guests, and can uphold brand values of authenticity, calm, and care. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Supplemental Pay: Overtime pay Performance bonus Experience: Reception: 3 years (Preferred) Language: English (Preferred) Location: Assagao, Goa (Preferred) Work Location: In person
