Head P&O Service Delivery – Large Markets International

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

Join us, the future is ours to shape!

Position Purpose

The Head of P&O Service Delivery for Large Markets in Sandoz International Region is accountable for overseeing efficient, compliant, and customer-centric P&O service operations across 27 countries with a combined headcount of up to > 7, 500 employees. This role ensures delivery excellence in core P&O services while adapting global frameworks to local market needs, also functions as P&O Service Delivery liaison for Region International. The role partners closely with P&O BPs, COEs, vendors, and business leaders to drive continuous improvement, scalability, and employee satisfaction. Owns relationships with senior stakeholders, represents value stream head in appropriate forums, optimizes operations/team to delivery outcomes with given FTE budget.

Your Key Responsibilities:

Your responsibilities include, but not limited to:

• P&O Service Delivery: Lead and manage end-to-end P&O service delivery (Hire to Retire), Benefit Operations, Time and Absence and supports Year end activities across countries. Ensure consistent execution of employee lifecycle transactions (e.g., onboarding, transfers, exits, benefits admin) in alignment with global processes. Drive adherence to service level agreements (SLAs), KPIs, and compliance standards across markets. Act as an escalation point for complex cases or service disruptions, ensuring timely resolution and stakeholder satisfaction.
• Market & Stakeholder Engagement: Build strong relationships with in-country P&O business leaders, and COEs to understand local priorities and translate them into service delivery actions. Balance standardization with local flexibility by tailoring solutions within the global governance framework.
• People, Vendor, and Performance Management: Manage a geographically dispersed team (internal and/or outsourced) ensuring capability, performance, and engagement. Ensure the execution of Internal Controls (as per Sandoz P&O Internal Practice note)
• Continuous Improvement & Transformation: Identify process inefficiencies or pain points and lead improvement initiatives to enhance service quality, reduce manual efforts, and elevate the employee experience. Support global or regional P&O transformation programs, contributing insights from small and cluster market operations. Promote self-service adoption, automation, and digital tools suitable for smaller-scale markets.

What you’ll bring to the role:

Essential Requirements:

• Bachelor’s degree in HR, Business Administration, or related field; Master’s preferred.

• 8+ years of experience in HR operations or shared services, with exposure to multiple countries or regions.

• Proven ability to manage HR services in low to mid-volume markets with varying degrees of complexity.

• Strong knowledge of global HR systems (e.g., Workday, SAP and service delivery tools (ticketing systems, knowledge bases).

• Experience working with and managing third-party service providers. Excellent interpersonal, stakeholder management, and cross-cultural communication skills.

• Process-minded with a strong orientation toward operational excellence and continuous improvement.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.