Head Operations - Facility Management client

Overview: We are seeking an experienced and dynamic Operations profile to oversee facility management services across India. The ideal candidate will have a minimum of 12 years of experience in operations management and customer relationship management, with a proven track record of success in the facility management sector. Key Responsibilities: Operational Leadership: Oversee the day-to-day operations of facility management services across multiple locations in India. Ensure that all services are delivered in accordance with the highest quality standards and client expectations. Develop and implement operational strategies to improve efficiency and service delivery. Lead and mentor a team of operations managers and supervisors to achieve company objectives. Customer Relationship Management: Build and maintain strong relationships with key clients to ensure customer satisfaction and retention. Act as the primary point of contact for major clients, addressing any issues or concerns promptly and effectively. Develop strategies to enhance client engagement and loyalty. Business Development: Identify and pursue new business opportunities within the facility management sector. Collaborate with the business development team to secure new contracts and expand the companys footprint across India. Financial Management: Prepare and manage the operations budget, ensuring cost-effective use of resources. Monitor financial performance and implement corrective actions when necessary to meet financial targets. Compliance and Safety: Ensure all operations comply with relevant health, safety, and environmental regulations. Implement and enforce company policies and procedures across all operational sites. Travel Requirements: This role requires extensive travel across India, with a minimum of 15 to 20 days of travel each month, depending on business needs.