Head - Operations - eCommerce

As the Head of Operations (Ecommerce) at our company, you will play a vital role in leading and expanding our e-commerce operations. Your primary focus will be on overseeing supply chain management, logistics, order fulfilment, customer service, and operational efficiency to ensure a smooth and seamless shopping experience for our customers. We are seeking a dynamic and strategic leader who can optimize processes, manage teams effectively, and drive growth in a fast-paced e-commerce environment. Your responsibilities will include: - Managing end-to-end e-commerce operations, including supply chain, warehousing, logistics, and last-mile delivery. - Ensuring efficient order fulfilment, inventory management, and timely deliveries. - Implementing automation and technology solutions to enhance operational efficiency. - Developing and maintaining relationships with logistics partners, suppliers, and third-party service providers. - Optimizing procurement, storage, and distribution strategies to minimize costs and improve efficiency. - Collaborating with the customer service team to enhance post-purchase experiences and overall customer satisfaction. - Analyzing operational KPIs and driving continuous improvements to enhance performance and processes. - Working closely with marketing, product, finance, and technology teams to align operations with business goals. Qualifications and Experience: - Bachelor's or Master's degree in Business, Supply Chain Management, Operations, or a related field. - Minimum of 10 years of experience in e-commerce operations, supply chain, or logistics leadership roles. - Strong understanding of e-commerce platforms, warehouse management systems, and ERP tools. - Experience in managing third-party logistics providers, couriers, and fulfillment centers. - Proven ability to lead teams, negotiate contracts, and manage budgets effectively. - Strong analytical, problem-solving, and decision-making skills. - Experience in scaling operations for high-growth e-commerce businesses would be advantageous. If you are a strategic thinker with a passion for operational excellence and driving growth in the e-commerce sector, we invite you to apply for this challenging and rewarding position.,